Let's face it, most British hotels are not famous for their great service or high standards. i include this hotel within my opinion expressed above. Considering that for single occupancy it was £100 a night, there was not a morsel of value for money. My list of faults here is endless as There was no attention to detail in any... More

My wife and I stayed here for 3 days at the end of a birthday tour round parts of England to visit family. We lived in this area for many years so I knew the Tollgate of old when its carvery first started and it gained a very good reputation. So we were a bit apprehensive as to whether it... More

I needed a hotel and restaurant at short notice for a family party, including 5 bedrooms. The Old Tollgate came up trumps. They took a short notice booking for 5 rooms and 20 dining guests with no qualms at all. The reception and waiting staff were polite and courteous. They were always available when we wanted them and unobtrusive when... More

Buildings lovely. Gardens very nice. Staff indifferent. Room was clean but the bed was atrocious, huge dip in the mattress resulting in the worst sleep ever experienced in a hotel. Breakfast was lukewarm and as for the Toast. How is it that after asking for toast when it arrives 10 minutes later it's stone cold and stale? Needs new beds... More

Upon arrival, there was plenty of car parking spaces and we were greeted warmly by the receptionist. Our check-in was swift and we were directed to our room which was situated in what appeared to be a new part of the hotel. The room was spacious and very cosy. We stayed for just one night but would definitely return.

We have stayed here about 6 times in the past 2 years and every time has been a pleasure. The rooms are spacious, clean and nicely furnished. We have reached the stage when we prefer a twin room over a double and we have always found the beds very comfortable. The showers are powerful with plenty of hot water. It... More

Called on spec after dropping daughter off at Gatwick with her new husband. Only chanced upon hotel by spotting a road sign for the Castle and a hotel and how pleased were we that we did. Arrived at 6.30pm on Friday night and were met at reception by very cheerful, helpful and welcoming reception staff who checked us into a... More

had a really lovely clean room, good food with lots of choice for non meat eaters for evening meal. Other hotel users who were at the party going on at the hotel should show some respect for the rest of the guests not invited. Breakfast was excellent service was good wil go back again

They say you should never go back but we thought we'd try a return overnight Friday night special. Be aware that if you book online you need to phone or email the hotel to ensure an evening meal at the time you want. When we got there we were offered 8:45 (too late) or 6pm (too early). Fortunately the staff... More