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Thistle East Midlands Airport Hotel


Hotel class 4.0 of 5
East Midlands International Airport, Castle Donington DE74 2SH, England
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Reviews you can trust

63% Recommend
3.5 of 5 stars 49 reviews
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By trip type
All (49)
[ Date ] [ Rating ]
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5 of 5 stars
scarborough
31 Oct 2009 | Trip type: Couples
1/1 found this review helpful

nicely situated,beds VERY comfortable,nice and quiet. we arrived at 8.45pm when my wife and i had finished work and had a 3hour drive to the hotel for an early morning flight,check in booked us in and pointed us in the direction of the restaurant,expecting them to have closed but they hadn't,we knew we were late having our meal but the... more

Management response from
tthistle, Customer Relations

Thank you for taking the time to review your recent stay with us at Thistle East Midlands Airport. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the team, especially the staff that served you in the restaurant. Once again thank you for your...

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3 of 5 stars
Boldon, United Kingdom
27 Oct 2009 | Trip type: Solo travel

Stayed for a Sunday night when in the area. I hunted around the web and got a room only deal for £36 which was incredible value although the majority of the "good deals" were £50. The hotel is extremely handy for the M1 and is located effectively as part of the airport itself, there is a shuttle bus to the... more

Management response from
tthistle, Customer Relations

Many thanks for sharing your feedback. I am pleased that most aspects of your stay with us were pleasant but also disappointed to hear that the cleanliness of the room was not to our usual high standard, We take this issue very seriously and I will be sure to pass on your comments to the entire team and ensure that...

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5 of 5 stars
Cleethorpes
16 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at this hotel for evening meal, bed, breakfast and car parking for a 7 day holiday away. The 3 course meal and service were very nice in pleasant surroundings. Rooms were also very nice clean and tidy. We got our breakfast in the dining room at 5.30am (continental) - very handy - they open at something like 4.0am.... more

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4 of 5 stars
Bidford-on-Avon
6 Oct 2009 | Trip type: Friends getaway

I chose this hotel as we were flying out of East Midlands Airport early the next morning. I was not disappointed it was just as shown on the internet. The hotel reception was clean and airy, though it does look odd with the big car park payment machine!! The reception staff were very friendly and eager to please. I realised... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle East MIdlands Airport Hotel. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming you back in the future.

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2 of 5 stars
Worldwide
28 Sep 2009 | Trip type: Business, Solo travel

Everything about this hotel screams "tired". The property itself is dated and tired. The rooms are outdated and shopworn. The floors creak. Even the front desk staff seems a little frayed and prone to creaking. You need a degree from MIT to run the air conditioning and the towels could probably double as industrial abrasives. The workers who last renovated... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and apologise that certain aspects did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up with the relevant...

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3 of 5 stars
Aberdeen
15 Sep 2009 | Trip type: Friends getaway

This hotel is near very convenient as it's near both the East Midlands airport and the Donington Park Race Circuit. The hotel is of the normal Thistle standard, with decent rooms and amenities. The bar and restaurant serve average meals, but the prices are very expensive. The gym and pool area is a fine, although a little dated and grubby.... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not satisfied with the prices. We take guest feedabck very seriously at our hotel and I will be sure to pass on your comments to the senior management. Thank you again for taking...

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4 of 5 stars
Glasgow
7 Sep 2009 | Trip type: Business, Solo travel

I've stayed at a few Thistle hotels but not at an airport location. I arrived late in the evening but could still get a good meal and a beer. The lounge was busy but not dis-concerting. Because I was in the area for business I hadn't taken all that much notice of the facilities but was pleased to see a... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for your review on your recent stay with us at Thistle East Midlands Hotel. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.

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5 of 5 stars
grimsby
6 Sep 2009 | Trip type: Couples

paid 75 pounds which included 15 days parking and breakfast nice hotel nice staff about 5 minute walk to airport have an extra night on your holiday for free if you park your car would of cost 55 pound just to park car more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for your review on your recent stay with us at Thistle East Midlands Airport. It is always pleasing to receive positive comments. We look forward to welcoming you back in the future.

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3 of 5 stars
Lincoln, UK
6 Sep 2009 | Trip type: Friends getaway

The Thistle is what one expects from an airport hotel Basic rooms, fairly clean and that's about it. The adjoining restaurant is lovely and offers nice food, albeit at a fairly dear price. The bathroom at the hotel was underequipped and myself and my partner, who were only staying over briefly before a flight in the wee small hours, had... more

Management response from
DanielKeane, General Manager

I was pleased to learn that this guest enjoyed some elements of their stay, particularly the lovely food, but obviously disappointed with the elements they did not enjoy as much. We do place spare towels and toiletries in the wardrobe and this information is included within the welcome letter in the room. In the event that guests require further supplies...

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4 of 5 stars
HARROGATE, NORTH YORKSHIRE
22 Aug 2009 | Trip type: Couples

We booked this hotel with an 8 day car parking package which meant we could have secure parking whilst away and spend the last night of our holiday here because we had a late arrival into East Midlands airport. It was excellent value for money through Expedia. When we checked the car in, we were given free taxi transfer across... more

Management response from
Thistle_EMA, Manager

Dear Guest, Thank you for your comments regarding your stay here at the Thistle East Midlands Airport. I was most pleased to read your complimentary comments about our breakfast employees. We always openly welcome constructive feedback from our guests regarding their experience of our hotel, whether positive or negative, as my management team find it to be an invaluable tool...

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Thistle East Midlands Airport Hotel Also Known As

  • Hotel Thistle East Midlands Airport
Address: East Midlands International Airport, Castle Donington DE74 2SH, England
Hotels in Castle Donington Thistle East Midlands Airport Hotel
3.5/5.0
49