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Ennerdale Country House Hotel


Northern Lakes, Cleator CA23 3DT, England
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58% Recommend
3.0 of 5 stars 35 reviews
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4 of 5 stars
lincoln-england
6 Nov 2009 | Trip type: Couples

We have just stayed at this hotel for four days and we were very comfortable . The staff are friendly and very helpful I asked a lady on reception if I could have a couple more of the little milk pots and she asked if I would like a jug of fresh milk to take to my room( I was... more

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4 of 5 stars
scunthorpe
17 Sep 2009 | Trip type: Couples

We booked this Hotel through Late rooms on DBB deal, We had no complaints, the staff were all very friendly, the room was large ,plus large ensuite both very clean, also patio doors leading to the garden. We had a very nice evening meal, and afterwards sat in the very pleasant bar, I agree the drinks were abit more expensive... more

Never again!
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1 of 5 stars
uk
3 Sep 2009 | Trip type: Business, Solo travel

In short this is a terrible hotel on all fronts and I would urge you to stay anywhere but here. Upon arriving I was greeted by an exasperated gentleman dressed in chef whites but clearly working reception, I say working he didn't know what he was doing and I should have seen then that my trip was going to be... more

Management response from
OHIML, General Manager

Many thanks for writing to us regarding your recent stay at the Ennerdale Country House Hotel. I have investigated the points raised and can confirm that we are currently in the process of updating our facilities at the hotel including our hotel rooms, bathrooms, hotel exterior, TV’s & digital TV system. We are training some new staff we have at...

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3 of 5 stars
uk
21 Aug 2009 | Trip type: Couples

This AA 3* hotel is probably less than expected, although a clean place and a helpful manager, the whole place needs updating, quite a shabby, tired looking place with the essentials not working properly like the Tv reception is flicking and freezing due to the digital server not working well, the lights in the room not wired properly and the... more

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2 of 5 stars
Southport
8 Aug 2009 | Trip type: Couples

Stayed for two nights as a mid week break. Staff are very pleasant but the hotel is tired and needing a refurb. On entering our room my wife wanted to go home but as I had prepaid I pursuaded her to give it a go. The room was by the road and quite noisy. The duvet on the bed was... more

Management response from
OHIML, General Manager

Many thanks for the positive comments you made regarding the team at the Ennerdale. I have passed your comments to all concerned. I would also like to thank you for taking the time to let us know of your disappointing experiences during your stay. The hotel is shortly due to start on renovation works on the outside of the building...

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4 of 5 stars
bradford
31 Jul 2009 | Trip type: Couples

We have just returned from an excellent break at the hotel. The deal we enjoyed represented excellent value for money. The staff were friendly and very helpful. Evening meals were particularly good and well presented. The bedroom, although comfortable and well serviced, would benefit from a make-over. It was quite a dark room. more

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1 of 5 stars
London
29 Jul 2009 | Trip type: Family

We booked 2 double rooms at this hotel only to find on arrival that they had the booking wrong and only reserved one double room for 4 people. We were given an additional twin room, with no apology from the manager. There were two wedding receptions being held in the hotel over the duration of our stay, which we weren't... more

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3 of 5 stars
Hull
21 Jul 2009 | Trip type: Couples

A lovely old building, with lovely gardens. Rooms comfortable and clean. An ideal location at a reasonable price enabling you to get to the different areas of the lake district. Very friendly staff and good breakfast. more

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2 of 5 stars
Midlands
16 Jul 2009 | Trip type: Couples
1/1 found this review helpful

First impressions of location and gardens are good...BUT inside and rooms are a complete let down. Furnishing is shabby and stained; a thorough clean to remove cobwebs and black mould from shower screens would help. General competence and attitude of staff is poor, and we were put off the food after the first breakfast fiasco! According to other guests we... more

Management response from
OHIML, General Manager

Many thanks for your comments regarding your recent stay with us. We have taken your comments on board & can inform you that we are aware the hotel is in need of some refurbishment which will hopefully take place soon. With regards to staff performance; your comments have helped us to identify some key training issues that will be addressed...

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2 of 5 stars
Tyne & Wear
5 May 2009 | Trip type: Couples
0/1 found this review helpful

Stayed for one night, booked thro Oxford Hotels central reservations line for the price of £54 for B&B for two and asked for a room with sitting area. After three attempts, the hotel manager finally gave us a room that was satisfactory. She was very helpful and went out of her way to satisfy us with suitable accommodation for the... more

Management response from
OHIML, General Manager

I am extremely disappointed that you commented you were unhappy with the service you received in our restaurant & I am pleased you spoke with me about this during your stay. Your comments have really helped us identify some major shortfalls in our restaurant service & we have been able to address these training issues with our staff, thank you....

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Ennerdale Country House Hotel Also Known As

  • Ennerdale Country Hotel
  • Ennerdale Country Cleator
Address: Northern Lakes, Cleator CA23 3DT, England