Last night I had arranged (at short notice) a surprise 40th Birthday for my wife (30 guests). I first met up with the general manager (Richard) on Wednesday 11th January. Immediately, I was impressed with his "can do attitude", his professionalism, his knowledge and politeness. His staff, from reception to bar staff where also courteous, helpful and extremely pleasant -... More

Booked a family room to attend a friend's party and though most of the hotel had been refurbished the room we were given was not. 1980's decor with shabby carpet, Walls etc but would pass for one night. However when we returned to the hotel in the evening it seems our room was right above the dj from a wedding... More

had a brillaint night last night at the hollywood christmas night. food was great as was the service, the disco and the beds. we all had a great time and wanted to say thanks especially to sam for looking after us so well x More

Visited here recently for 3 course sunday lunch, it was awful. Been here previous 12 months ago, it has now been refurbished, decor lovely but thats about it. Starter is a help yourself salad with a few bits of meat etc, main i ordered roast beef along with my father, he got what we were told was his and the... More

I have stayed at this hotel for many years and this time I have noticed big changes. Refitted dining room and better food. The staff are all very friendly and the hotel and food is reasonably priced and ideally situated for visiting my relatives in the area More

We got married in Scotland and had a party at the Stobart Stadium when we come back to celebrate. We decided to book a night here following the party. I had not looked on trip advisor and was so sorry I didn't. The room was filthy, the bathroom had cracked tiles and holes in the walls. The bed covers looked... More

Receptionist lovely- room ok - clean but small.Bathroom just awful- mildew in evidence and the smell from the shower curtain was just shocking - never experienced anything so bad on shared campsite showers . Black gunge round tap fittings - no extractor fan . Had to shut the bathroom door so smell did not disturb sleep . I should have... More

The Hillcrest was part of my youth, Friday Saturday nights early 1980's....... and nothing much had changed by all accounts..................until Richard got a grip of the place!!! Fast forward 30 yrs and the place has been brought well and truly up to date and not before time. The chef is producing the most innovative, creative menu I have seen by... More

Stayed at this hotel in July for a wedding, after reading reviews was dreading it. When we arrived we were put in a room quite a distance from reception and as my mum isn't capable of walking any distance I spoke to the receptionist and asked if we could be moved closer to the lift. I could not fault the... More