They missed the reservations on the first day. After that was sorted had to move again on the second day. more

I stayed for just the one night (luckily) and the room was possibly the worst I have stayed in, Room 15. It appeared as tho the room was originally a single and converted to double with no thought whatsoever. Wardrobe appeared to be in the middle of the room, blocking most of the window. There had obviously been a tea/coffee... more

11 of us stayed on a midweek night and were spread out over 3 family rooms. We phoned up to book the rooms and were able to negotiate very good prices once we established a rapport with the staff. The car park is big and free. The hotel itself is on a main road so is easy to find. We... more

We stayed at this hotel with a group visting Liverpool. Hotel 40 minutes from Liverpool and I will advise the company organising groups to consider Liverpool in future as this hotel too far and gives little choice of pubs and restaurants in walking distance. The room was quite a good size with a four poster bed, but room difficult to... more

As most revues say, it is a bit dated, and warm. The breakfast was okay, lots of choice, staff were okay, but got knarked because we all drank in the Ford Social Club (next door) only £1.50 a pint. In fact they didn't even open the bar for the Saturday night as they assumed we would go next door, they... more

I stayed here with my partner in a double room for one night early September. On entering the hotel to check in the blonde receptionist carried on with her work head down and didn't acknowledge me for 5 mins, even though I was stood right in front of her! The room was basic and clean although a little run down.... more

we stayed here for one night and would have not stayed longer. The room had an unpleasant smell, the bathroom was mouldy and the bedding did not look particularly clean. In the morning there was no hot water and we waited three quarters of an hour to have a luke warm shower. On querying this when settling the bill the... more

We found The Hillcrest to be a very friendly and welcoming hotel in a nice area.The corridoor to the rooms was pretty hard to find . The rooms was clean and comfortable with everything you need for a night's stay. The towel were a bit small but that happens in a lot of hotels these days . It could have... more

Cleaniness is the number one priority for any hotel I stay at - whether it be 1 star or 5 star - and I expect the owners or management of a hotel to have enough pride and respect in themselves and their customers to keep the premises clean. This hotel did not meet that basic standard - the bathroom displayed... more