Did not stay overnight in the hotel but ate in the restaurant for lunch. Very good service. Portion sizes were just right for my party, but may be on the small side if you like your plates piled high. Cosy lounge area with a real fire where you can sit and have a drink before going in to the restaurant....
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We have just returned from this hotel having stayed for 1 night on the Sunday night package. This package cost £159 (including £20 to upgrade to an executive room) and consisted of the room itself, afternoon cream tea (2 scones each), 3 course evening meal and breakfast.
We had previously stayed in an executive room in the original building, but...
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My husband and I have just returned from a one night break and it was totally brilliant. The lady on reception was lovely and showed us to our room and offered assistance with our bags. The rooms are amazing - total luxury. The bed was the most comfortable bed we have ever slept in. The tv at the end of...
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Hello,
Thank you for a lovely review of our hotel.
We are delighted you found the hotel and its team of a very luxury standard.
The executive rooms are very special indeed and worth the small upgrade fee I do agree,
We look forward to seeing you soon,
Stephen
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We stayed at Rookery Hall Hotel and Spa 12 months ago. We had a day spa pass with treatments and at the same time we booked an executive room which was absolutly spot on, huge bed, tv at the end of the bathroom and a excellent shower with several body jets.
The spa is excellent, the treatments excellent.
My only...
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Hello,
Thanks for the review from over 12 months ago,
I was so sorry to read that we missed an item off your room service order and that when replaced they were not as they should have been.
I was suprised by the length of time that has lapsed for you to write the response and that the score you...
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Booked my partner a spa treatment, we decided to stay over night on a Sunday.
From the outside the hotel looks amazing and let me say the inside does not disappoint, we booked a superior deluxe room on the newer part of the hotel with big flat television and also had a television in the bath!
The grounds are lovely...
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Hello,
Thank you for your review of our hotel.
We are delighted you had such a super stay with us and have classified us as a must stay hotel.
See You soon,
Kind Regards,
Stephen
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A friend of mine recommended this hotel having stayed here twice within the last two months. She described it as the best hotel she had ever visited and insisted we also shared her experience when we were looking for a post christmas blues break.
As she is a frequent weekend break traveller, who has also visited other hotels in the...
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Hello,
Thank you for your super review, even better because you came on the back of a recommendation.
We are thrilled to be put in the same regard as The Chester Grosvenor and that you found our lovely hotel perfect.
Your review will certainly help others make up there mind if they have any doubt.
We look forward to seeing...
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Stayed here as a surprise treat for my husband who was always raving about how he had enjoyed being here with work some 15 years earlier. Rooms were great, and initially I was "wowed" however there were great points and not so great points
Plus: Fab bedrooms and great value for money with handpicked hotels for a 2 night champagne...
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Hello,
Thank you for completing a review of our hotel.
We are delighted to read that overall you had a great stay and you found our team full of smiles and could not do enough for you.
However we are sorry you found some issues all the same.
We are about to start our annual redecoration of the public areas....
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Just returned from a very pleasant overnight stay here with friends after visiting Chester. Booked a January Offer for £195 DBB in a room that was termed Double Deluxe. Check in was very efficient and staff were very helpful. We were allocated rooms 103 & 104 which were in the new building outside and behind the original old hall.
Our...
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Hello,
Thank you very much for a lovely review and may I say well balanced indeed.
We are delighted you had a super time with us and you found the facilities and team to your liking.
The Double deluxe rooms really are special, with modern feel, A/C, TVs in the bath, Ipod station, fridges multi experience shower and large flat...
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My fiance and I booked this for a romantic spa weekend getaway. It was an excellent decision!
The decor of the hotel was not brilliant, and certainly not 5-star. However, as we discovered, there were many other aspects of this hotel that made it 5-star! We arrived at 1pm and was told that we had been upgraded from an executive...
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Hello,
Please accept our sincere thanks for a very comprehensive balanced and positive review.
I do agree Rookery does make an exceptional romantic weekend getaway.
We are a 4 and not 5 star hotel but we aspire to offer 5 star services however throughout.
Thank you for all your kind comments on your break, please note that the dinner allocation...
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From the moment we arrived until we left, 5 days after Christmas, everything was special and contributed to a fantastic family Christmas. Nothing was too much for the staff members, who were delightful throughout. The food was amazing - every meal was delicious - quiality and presentation could not be too highly praised and given that the hotel was full,...
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Hello,
What a super review.
Christmas is a very special time of year and one we take very seriously indeed, planning starts almost as soon as the Christmas before has concluded and evolves throughout the year. We are at present creating the 2012 offering, using many years of experience and feedback.
Amazing delicious food, quality presentation, delightful team, and faultless...
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