Very nice hotel, friendly helpful staff. The food there was beautiful but for the price I would have expected more of it. The beds were huge. We had a great night their and would recommend to anyone. The staff were great even though they were clearly busy with a wedding

Stayed at The Best Western, Pinewood last weekend whilst attending a friends wedding in Styal. Location was good, easy to find, staff friendly... but on arrival noticed how small the bed was (paid for a double, was more like queen) However as we were leaving for the wedding we didn't have time to ask to change. Also saw a friends... More

Booked hotel for one night through expedia and was not planning to arrive until late in the evening. I arrive at 22.30 and the reception staff was very friendly but when they started to look for my booking it had not been passed through from Expedia. The hotel was busy and no standard rooms were available. They found me one... More

One night stay on business. Hotel was fine - pleasant, spacious room, friendly staff, nice ambience. Couple of small problems - evening meal took ages. Had a wedding party staying who ordered before me, so meant 40 minute wait for starter then further 15 minutes for main course. Could not then be bothered to wait for dessert. Other diners were... More

I stayed twice in the last couple of weeks and found this to be one of the BEST hotels I have ever stayed in. The staff are absolute stars, they work well together and couldn't be more friendly and helpful, courteous and attentive. They also have been seen to have fun whilst working which is very good, means they enjoy... More

This may be unfair to the hotel as it is not clear where the error started and finished. I pre-booked and pre-paid through Hotels.com and was bringing my 78 year old father to Old Trafford for a treat. On arrival: no booking and hotel fully booked with less then 3 hours to get to the football match. After a 45... More

Stayed the night before our holiday, was friendly and efficient, rooms very comfortable, left too early for breakfast!! How ever stayed the night we returned from our holiday. We arrived late but check in was quick and friendly and nothing was too much trouble for the staff. Had a wonderful full English breakfast and the manager even gave my son... More

Having stayed at quite a few Best Western Hotels in the past I was wondering what would the improvements to add a "plus" .Dissapointingly in my opinion it rates no higher than the standard Best Western and does struggle to reach that level .I stayed for several nights on business in the area and the first room I stayed in... More

Stayed at this hotel in Febuary, the night before we flew out of Manchester Airport early in the morning for our holiday. We were really impressed, staff were very good, welcoming and nothing too much trouble. Dinner was very good, left too early to have breakfast. Hotel is in very good shape, we only were there whilst it was dark,... More