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All 2 Xpuha hotels »

Bel Air Collection Xpu Ha Riviera Maya

3.5 of 5
Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)
Hotel amenities
Ranked #2 of 2 hotels in Xpuha
4.0 of 5 stars 630 Reviews
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630 reviews from our community

What travellers say about this hotel
  • Xpu ha(15)
  • Room service(14)
  • Very good(10)
  • Aventura spa(7)
  • Very nice(7)
  • Playa del(7)
  • Lobby bar(7)
  • Other resorts(6)
  • Day trip(5)
  • Riviera Maya(5)
Traveller rating
    366
    146
    45
    36
    37
Only show reviews for Family (78) | Couples (118) | Business (3)
Date Rating
George G
Toronto, Canada
1 review
2 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
2
people found this review helpful

This is a superb resort, and what a deal!, There are only nine clusters of huts left,but the main buildings and restaurants are in tact. You live in a hut in the middle of a mangrove jungle , It has a gigantic bed and a two person side by side jacuzzi and a large balcony. It is a real retreat... More

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Maramartinezxpuha, Gerente at Bel Air Collection Xpu Ha Riviera Maya, responded to this review
11 February 2012

Dear guest On behalf of the staff of Bel Air Xpuha and my self Mara Martinez, we would like to thank all the wonderful coments maid in regard of the Resort, the rooms, and specially our staff. Our goal is to make memorable vacation and we are so proud that we have made it. We will inform Nolitours the situation... More

Joe s
north carolina
1 review
2 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW
2
people found this review helpful

I will agree with other reviewers that the language barrier was somewhat frustrating when ordering food but they try to understand. It was a VERY peacful place and I would recommend staying here if you are interested in a very low key get away. Loved all the wild life. I would have liked to have seem more of the devastated... More

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Niklas N
Helsinki, Finland
2 reviews
3 helpful votes
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We stayed 7 nights in Bel Air in Feb 2012. The service at the reception is the worst I have seen in my life. They made us wait for two hours in the reception (we were wet and tired from traveling all day) while they sorted out problems with their stone age reservation system, which had lost our reservation and... More

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Cristina V
Miami, Florida, United States
1 review
3 helpful votes
4 of 5 stars Reviewed 4 February 2012
3
people found this review helpful

I am writing from our beautiful room, tomorrow back to Miami. We loved the hotel, it is a medium size hotel perfectly located, not crowded with beautiful service. Special thanks to Elvira, Fabiola, Hector and the staff at the restaurants. We didn't have the all inclusive package but we ate at the hotel for breakfast and dinner and the food... More

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Maramartinezxpuha, Gerente at Bel Air Collection Xpu Ha Riviera Maya, responded to this review
7 February 2012

Dear Guest First of all thank you for choosing Bel Air Xpuha for your stay, it give us great pleasure to know we have achivied our goal, to provide excellent service and a memorable stay. We will inform our staff mention in your review the great service the provide and of course you more than welcome never to leave the... More

aflavel
Palmerston North, New Zealand
Senior Reviewer
8 reviews
1 helpful vote
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We had a great stay here over 5 days. Good for families wanting a quieter resort which is good value for money. Grounds are wonderful: cenotes with turtles, and animals and birds crossing walkways. Rooms are organised into small groupings and oriented for privacy. Staff were so friendly! Kids pool and playground was good as was larger pool with swim... More

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Kumasan
Raleigh, North Carolina
Senior Contributor
23 reviews
16 helpful votes
3 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

This is my 3rd visit to the Maya Riviera and my 3rd all inclusive property so I have a pretty good yard stick to measure by; and while the Bel Air Collection Xup ha gets an A for effort it fails to make the grade on many levels. This resurrection of the former Xup ha Palace property is clearly still... More

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Kari M
Winnipeg
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

My first impression was not great - we arrived after dark and we did not get the palapa (upper floor) suite that we had paid for. The front desk staff did not seem to care much about our desire to have the palapa. My husband actually hounded them until we got a call the same night stating that they would... More

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ha_steiner
Bethesda, Maryland
Reviewer
4 reviews
11 helpful votes
4 of 5 stars Reviewed 30 January 2012
10
people found this review helpful

First you have to realize this place got hit by a hurricane a few years back which basically destroyed half of the place and eliminated the beautiful beach about a 1/4 mile south. It has a huge pool that's well maintained but when you look at the ocean it would be great to have the option. Service was very good,... More

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lovefortraveling
North Carolina
Reviewer
3 reviews
11 helpful votes
5 of 5 stars Reviewed 29 January 2012
6
people found this review helpful

My husband and I just returned from our honeymoon stay at Bel Air. We didn't want to leave! What a genuinely kind staff that goes out of their way to take care of you! It is set back in a natural setting with beautiful greenery, on a large property that gives you lots of space and privacy. There are bikes... More

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rovingthemuck
San Diego
Contributor
12 reviews
17 helpful votes
4 of 5 stars Reviewed 29 January 2012
6
people found this review helpful

This was one of three hotels we stayed at during an extended vacation in January. For a quiet getaway, this place was nearly perfect. The facility itself is fairly large, but much of it is cages and fences that had been previously inhabited by wildlife are now empty. In its prime this place was likely akin to staying in the... More

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Bel Air Collection Xpu Ha Riviera Maya Also Known As

  • Xpu Ha Palace
  • Xpu Ha Palace Xpuha
  • Xpu Ha Palace Hotel
Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpuha 77710, Mexico (Formerly Xpu-Ha Palace)

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Bel Air Collection Xpu Ha Riviera Maya
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