I will agree with other reviewers that the language barrier was somewhat frustrating when ordering food but they try to understand. It was a VERY peacful place and I would recommend staying here if you are interested in a very low key get away. Loved all the wild life. I would have liked to have seem more of the devastated... More

We stayed 7 nights in Bel Air in Feb 2012. The service at the reception is the worst I have seen in my life. They made us wait for two hours in the reception (we were wet and tired from traveling all day) while they sorted out problems with their stone age reservation system, which had lost our reservation and... More

I am writing from our beautiful room, tomorrow back to Miami. We loved the hotel, it is a medium size hotel perfectly located, not crowded with beautiful service. Special thanks to Elvira, Fabiola, Hector and the staff at the restaurants. We didn't have the all inclusive package but we ate at the hotel for breakfast and dinner and the food... More

We had a great stay here over 5 days. Good for families wanting a quieter resort which is good value for money. Grounds are wonderful: cenotes with turtles, and animals and birds crossing walkways. Rooms are organised into small groupings and oriented for privacy. Staff were so friendly! Kids pool and playground was good as was larger pool with swim... More

This is my 3rd visit to the Maya Riviera and my 3rd all inclusive property so I have a pretty good yard stick to measure by; and while the Bel Air Collection Xup ha gets an A for effort it fails to make the grade on many levels. This resurrection of the former Xup ha Palace property is clearly still... More

My first impression was not great - we arrived after dark and we did not get the palapa (upper floor) suite that we had paid for. The front desk staff did not seem to care much about our desire to have the palapa. My husband actually hounded them until we got a call the same night stating that they would... More

First you have to realize this place got hit by a hurricane a few years back which basically destroyed half of the place and eliminated the beautiful beach about a 1/4 mile south. It has a huge pool that's well maintained but when you look at the ocean it would be great to have the option. Service was very good,... More

My husband and I just returned from our honeymoon stay at Bel Air. We didn't want to leave! What a genuinely kind staff that goes out of their way to take care of you! It is set back in a natural setting with beautiful greenery, on a large property that gives you lots of space and privacy. There are bikes... More

This was one of three hotels we stayed at during an extended vacation in January. For a quiet getaway, this place was nearly perfect. The facility itself is fairly large, but much of it is cages and fences that had been previously inhabited by wildlife are now empty. In its prime this place was likely akin to staying in the... More