Overall very good. To get the negative out of the way first - we were initially put off by the fact that there our room smelled like cigarette smoke and found out that there were "no smoking rooms", somewhat surprising in this day of concern for second hand smoke and health - no options, they sprayed the room to try... More

We stayed at the Grand Sirenis January 28th - February 4th and had a great time. The resort was probably about 90% Canadian occupancy and let me tell you the Canadians are a crazy bunch, we had a greay time, aye! The property was a little larger than what we had expected but that was fine, gave me lots of... More

@TaylorLauren - we had a Mirage Ocean View room and it was building 25 on the Mayan Beach side. We had our wedding here for a group of 36. Wedding day was gorgeous and went without any major problems. - we had our Rehearsal Dinner at the Brazilian Restaurant and it was tasty! - Reception Dinner was at the Italian... More

I delayed this review in hope's the hotel would show some responsibility and acknowledge the very dangerous walkways and stairs when wet. I stayed here in October i must say the employee's were fabulous but management of this company has severely dropped the ball. When it rains at all this place becomes very slippery on its walkways and steps i... More

We did not know fully what to expect having read mixed reviews but as always here are the pros and some cons. Pros. The staff was really over the top: ready to help, friendly, and very willing to serve. We were checked in as soon as possible (with champagne in the lobby -oooh). We went to 4 of the 7... More

Visited January 23-28 with dh and our two boys: 12 and 6. Rooms are very spacious, but many things in the bathroom needed repair--tub faucet, shampoo dispenser, tissue dispenser, etc. Water pressure was also a little lacking, making some of the water features in the shower pretty much useless. Annoying, but not deal-breakers. The Japanese restaurant was fantastic. We also... More

Can anyone tell me where the Mirage Rooms are located? Thank you. More

nice resort, big! no major problems. we did not like our room when we checked in. it was ground floor and we had requested third floor months ago. they moves us right away and upgraded us to an ocean view room. food was good but nothing exceptional. rooms are large and very nice great bathrooms! staff is mostly friendly and... More

Visit from Jan 3 - 17th 2 couples - mid 50's Times to Mexico - too many to count Times to Akumal area - 4 Accommodations: Huge suites, weird open concept bathrooms comfortable beds, very clean, lots of hot water just beer in fridge, but who cares Very noisy due to "temple" style of building...echos very loud at night Beach:... More