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All 20 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Ranked #3 of 20 hotels in Akumal
4.5 of 5 stars 1205 Reviews
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1,205 reviews from our community

What travellers say about this hotel
  • Very good(37)
  • Salt water pool(35)
  • Playa del(28)
  • Beach bars(24)
  • Great time(23)
  • Riviera Maya(23)
  • White Sands(23)
  • Junior suite(19)
  • Steak house(13)
  • Lounge chair(12)
Traveller rating
    683
    302
    103
    75
    42
Only show reviews for Family (297) | Couples (417) | Business (5)
Date Rating
sarahgwylde
Wirral, England
Reviewer
3 reviews
17 helpful votes
5 of 5 stars Reviewed 14 November 2011
8
people found this review helpful

Oct 19 to Nov 2nd 2011. Two children aged 4 and 8, husband and I visited. Welcome was fab - we even had a lady assigned to us when we arrived to show us round and take us to the restaurant!!! Really lovely welcome. Room was adequate for 4 of us - only complaint from me is that the double... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear sarahgwylde, Thank your for your comments about your family holidays with us in Grand Palladium. We appreciate your time because all comments are help for improve our service and facilities every day. Regards from the Riviera Maya, Best regards, Banesa Mª Burque Resident Manager More

leanney22
eygpt magic life
2 reviews
7 helpful votes
4 of 5 stars Reviewed 11 November 2011
4
people found this review helpful

Fab hotel, it was my birthday while we were on holiday, my husband payed 30 pound to have rise petals scattered every where, it was beautiful and a total surprise,I put them all in a wicker basket so I could get in to my bed! And intended to take them home, but t next day t cleaner had taken them... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear leanney22, I would like to give you our apologies for the inconveniences that you have had during you stay with us. Please, if it's possible, I woudl ask you if it's possible that you give me more information about the incident that you have had so I can check what happened. Thank you for your time.. With best regards,... More

wtharm
york pa
Reviewer
5 reviews
26 helpful votes
5 of 5 stars Reviewed 9 November 2011
8
people found this review helpful

Just returned from a 7 night stay at the colonial section with 30 friends (10/29-11/5). I have been organizing annual group trips for my husband, myself and our friends, the last 4 years we have been going to the Dominican Republic, not any longer. Seems we have found our new home. My husband and I and 1 other couple were... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear wtharm, In behalf of the Grand Palladium team, I would like to give you thanks for taking time to share with us and others readers your comments about you vacation with us. Please, if you decide to visit us in the future, don't hesitate to contact with us. Cordially, Banesa Mª Burque Resident Manager More

Joan T
Morpeth, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 6 November 2011
2
people found this review helpful

We had a great holiday in feb 2010 our silver wedding. Had a week, staying at kantenah we are now back again for 2 weeks on 6 feb. We couldn't have asked for better last year. We have just sent our son Wayne and new wife Emma to this hotel to celebrate honeymoon at the colonial and he has just... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear Joan T, Thank you for share with us your comments. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

Elaine D
Montreal, Canada
Reviewer
4 reviews
5 helpful votes
5 of 5 stars Reviewed 4 November 2011

This was the best trip I had in 2010! Food was excellent, beach was nice, staff was incredible! Rooms were charming and always clean. We went to the Spas every morning and I miss it so much! :) More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear Elaine D, Thank you for share with us your opinion about your vacation with us. Sincerelly, Banesa Mª Burque Resident Manager More

leobabe
Scotland
Senior Reviewer
6 reviews
15 helpful votes
5 of 5 stars Reviewed 1 November 2011
4
people found this review helpful

Just back from 2 fantastic weeks at this hotel. I won't reiterate what lots of reviews have previously said apart from to say it was amazing.The grounds, the staff, the food, the raccoons and the coaties were all outstanding!. Nothing was too much trouble,one day the minibar had not been restocked...a quick call sorted that and then we received calls... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 November 2011

Dear leobabe, Thank you so much for your comments and for you time. For me and for the rest of the staff it's very important to know the opinion of our guest. I will pass your comments to our Palladium team. Thank you again. With best regards, Banesa Mª Burque Resident Manager More

anastasiaVancouver
Vancouver, Canada
Contributor
19 reviews
7 helpful votes
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

For the christmas, we wanted something extravaganza, and decided to spend the most expensive week in mexico. Turns out, we didnt know about the mayan suites or vip rooms, but paid upgrade fee from standard room to deluxe room at colonial section of the grand palladium hotel. Upgraded room wasnt that impressive, but clean. I thought that deluxe room would... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 November 2011

Dear anastasiaVancouver, Thank you for taking time to give us your feedback about you vacation with us. I really sorry about the confusion with the facilities of our rooms. For more information about our facilities, you can check our web page. If you decide to visit us in the future, don't hesitate to contact with us. Best regards, Banesa Mª... More

donjacobson
Pardeeville, Wisconsin
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed 31 October 2011

One of the best hotels you can find is this one. Excellent service by people who care. Great food with plenty of choices. Excellent drinks at all of the bars. Rooms are great and kept immaculate. Took a group of 20 people there Oct. 1-8. Everyone has vowed to return. You can't go wrong booking this resort! More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 November 2011

Dear donJacobson, In behalf of Grand Palladium team, we would like to say thank you fo share with us your comments about your vacation with us. Cordially, Banesa Mª Burque Resident Manager More

WayneandGlo
Preston, United Kingdom
2 reviews
3 helpful votes
5 of 5 stars Reviewed 30 October 2011
3
people found this review helpful

Wow! what a resort..My wife and I stayed for 2 weeks in September..its a very big complex but very easy to get a round with the mini trains and the wooden walk ways (good to see monkeys, racoons, lizards, birds, some wierd looking big guinea pigs and the ring tails.) We went on a segway tour the second day to... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 November 2011

Dear WayneandGlo, In behalf of Grand Palladium team, we would like to say thank you fo share with us your comments about your vacation. We appreciate the information of our guest because it's very important for improve our service every day. Regards from the Riviera Maya, Banesa Mª Burque Resident Manager More

oceanloverCornwall
cornwall
2 reviews
11 helpful votes
5 of 5 stars Reviewed 29 October 2011
3
people found this review helpful

just got back from the Colonial after 2 glorious weeks....second year in a row...and would consider going back for sure........i do have a question if anyone could possibly help me out...i was swimming in the ocean and lo and behold...not noticing anything...later that afternoon i noticed the two side of my upper leg(near my butt) were huge welts that were... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 November 2011

Dear oceanloverCornwall, Thank you for taking time to give us your opinion about vacation in Grand Palladium. I asked to our team about your incident but I couldn't to obtain information about this, really sorry. Please, if we can help you with anything, don't hesitate to contact with us. Sincerelly, Banesa Burque Resident Manager More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Grand Palladium Colonial Resort & Spa
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