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All 21 Akumal hotels »

Grand Palladium Colonial Resort & Spa

Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Colonial Resort & Spa
Ranked #2 of 21 hotels in Akumal
4.5 of 5 stars 1366 Reviews
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1,366 reviews from our community

What travellers say about this hotel
  • Very good(40)
  • Salt water pool(36)
  • Playa del(32)
  • Beach bars(28)
  • White Sands(26)
  • Great time(25)
  • Riviera Maya(25)
  • Junior suite(23)
  • Steak house(16)
  • Kid Club(14)
Traveller rating
    798
    335
    110
    80
    43
Only show reviews for Family (341) | Couples (500) | Business (5)
Date Rating
Derby, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 March 2012
5
people found this review helpful

Just got back from a wonderful 2 week stay at the Colonial.Taking everything into account it is the best hotel we have been to.It is on a huge scale when you include the Riviera/White Sands whose facillities you can use.There really is something for everyone.Two massive pools with swim up bars so you can have it as quiet or noisy... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
28 March 2012

Dear Anthony M, Thank you for share with us and other readers your experience in Grand Palladium. I appreciate your time and I am very glad to know that you have had a beautiful time. With best regards, Banesa Mª Burque Resident Manager More

Derby, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 March 2012
3
people found this review helpful

Arrived back from the Grand palladium resort on tuesday after only spending a week here and wished it were longer, why people bother to upgrade to premium i will never know as i am 17 st 6ft and had plenty of room in my plane seat thank you. All the transfer staff are Mexican not British but did not bother... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
24 March 2012

Dear Walkairns66, Thank you for taking time to give us your feedback about your vacation in Grand Palladium. I appreciate this and I will share your comments with the rest of the team. With best regards, Banesa Mª Burque Resident Manager More

Surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 22 March 2012
2
people found this review helpful

Recently stayed at this resort, it is HUGE but have to say it is very clean, there are hundreds of staff and all were incredibly friendly and helpful and not the forced kind of friendliness that you sometimes find in All Inclusive resorts. Amenities were good and the cocktails also excellent! However.. what let it down were the rooms, they... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
24 March 2012

Dear Brogiebear, Thank you for share with us your opinion about your vacation. The positive & negative comments are very important for us because we can improve our service & our facilities every day. I would like to comment that we are working in improve our rooms. Please, if you change the opinion and you decide visit us in the... More

Preston, Lancashire
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 22 March 2012
6
people found this review helpful

Just returned from a 2 week holiday and really didn't want to come home. Was a little concerned at first if the resort would be big enough to handle the number of guests without being on top of one another, but pleasantly surprised at how spacious the resort was. You could have as much or as little noise as you... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear HVSNessy, Thank you for taking time to share with us your comments about your vacation in Grand Palladium. It's a pleasure to know that you have had a great time here. If we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

london
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 21 March 2012
1
person found this review helpful

Thomson flight was appauling the premium seats were so uncomfortable the plane was old, food was no different from cheap seats only thing extra was drinks and ice cream. Same on the way back, they leave a lot to be desired. They also said flight was 9 hours when it took just short of 11 with another 3 hours waiting... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear Ms-Douglas16, First of all, I would like to give you my apologies for the inconveniences that you have had during your vacation. I will take note about all of your comments and I will check this with our team. All comments, positive and negative, are very important for us because we can improve service and facilities day with day.... More

Guildford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 March 2012
5
people found this review helpful

My daughter and I stayed at this Hotel for two weeks at the beginning of March, from the moment we arrived we felt comfortable and completely "at Home". The staff were very helpful polite and nothing was too much for them. the choice of food available was amazing, two buffet restaurants,and eight A la Carte Restaurants offering plenty of choice.... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 March 2012

Dear Helen H, In behalf of Grand Palladium team, I would like to give you thank you for your comments and for your time. I will share this information with our team. With best regards, Banesa Mª Burque Resident Manager More

Norfolk,UK
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 18 March 2012
9
people found this review helpful

Just returned from 2 weeks at The Grand Palladium Colonial. What more can you say about it. A very large resort but you could always find quiet spots especially around the adult pools. 8 a la carte restaurants in addition to the standard buffet restaurants.Plenty of activities to keep those who are active occupied. Shuttle transport around the resort all... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
20 March 2012

Dear onholidayalways, Thank you for your good comments and for your time. The opinion of our guest it's very important for us. Best regards, Banesa Mª Burqeu Resident Manager More

Canada
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 16 March 2012
9
people found this review helpful

I could go on and on about our fantastic stay at the Grand Palladium, but mostly I just wanted to say thank you. We went for our honeymoon and found out upon checking in that we were upgraded to a junior suite, from Colonial to Kantenah, which was just fine. We also received a fruit basket in our room during... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
16 March 2012

Dear SawSeeTurtle, Thank you for your time and It's a pleasure for us to know that you have enjoyed your honeymoon in Grand Palladium. With best regards, Banesa Mª Burque Resident Manager More

Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 13 March 2012
8
people found this review helpful

This resort, whilst being huge, is fabulous. The use of 4 different hotels, unlimited use of 8 a la carte restaurants, and the huge variety of wildlife in the grounds was brilliant. The staff were friendly and constantly cleaning. Everywhere was spotless. Despite there being lots of people there it was easy to find a quieter spot. All the a... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
13 March 2012

Dear Trundlie54, It's a pleasure to know that you have had a beautiful vacation with us. I will share with our team. Thank you. With best regards, Banesa Mª Burque Resident Manager More

Regina, Canada
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 10 March 2012
11
people found this review helpful

We travelled to the Grand Palladium for a week for our wedding in January 2011. There was a group of 19 of us. Upon arrival, my fiancee and I were upgraded to a mayan suite with an outdoor shower! We did not request this upgrade beforehand so it was a nice surprise. We love the layout of this resort, it... More

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See 2 more reviews by Erin R for Akumal
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 March 2012

Dear Erin R, Thank you for taking time to share with us your comments. I am glad to know that you have enjoyed your wedding. Please, if you decide to visit us, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

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Additional Information about Grand Palladium Colonial Resort & Spa

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Price range (per night):* INR11,146 - 21,902

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Grand Palladium Colonial Resort & Spa
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