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All 20 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Ranked #3 of 20 hotels in Akumal
4.5 of 5 stars 1205 Reviews
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1,205 reviews from our community

What travellers say about this hotel
  • Very good(37)
  • Salt water pool(35)
  • Playa del(28)
  • Beach bars(24)
  • Great time(23)
  • Riviera Maya(23)
  • White Sands(23)
  • Junior suite(19)
  • Steak house(13)
  • Lounge chair(12)
Traveller rating
    683
    302
    103
    75
    42
Only show reviews for Family (297) | Couples (417) | Business (5)
Date Rating
Sunseekers-TRIP
Northamptonshire
Senior Contributor
24 reviews
30 helpful votes
5 of 5 stars Reviewed 2 January 2012
5
people found this review helpful

We arrived at the Colonial on Christmas Eve, stayed for 7 nights in a standard room in villa 6. We emailed ahead and requested a villa on the Colonial side, high floor 4-7 which is exactly what we got. The only problem was a constant humming sound from the air-conditioning that kept us awake in our first room. We changed... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
5 January 2012

Thank you Sunseekers-TRIP for share with us your feedback about your vacation in Grand Palladium. I appreciate your time... Best regards from the Riviera Maya. Banesa Mª Burque Resident Manager More

JohnCarter
Birmingham England
Contributor
14 reviews
51 helpful votes
5 of 5 stars Reviewed 30 December 2011
17
people found this review helpful

This is without question the best value all inclusive resort we have stayed in (3rd to 18th November 2011). We emailed in advance for three room near to beach. This request was delivered and we were placed in the Kantenah part of the hotel - block 51 and very near to the beach. The rooms are fine, spacious, decent bathroom... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
1 January 2012

Dear JohnCarter, Thank you for your comments and for your time to share us your opinion. It's very important for us to know the opinion of our guest about their holidays in Grand Palladium. Please, if you decide to visit us in the future, don't hesitate to contact with us. Happy New Year!!! With best regards, Banesa Mª Burque Resident... More

dave h
Edmonton, Canada
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Everything was good here, except it was far to go eat or go to the pool just because the resort was so large, would def do it again though. More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
1 January 2012

Dear dave h, Thank you for share your opinion about your holidays in Grand Palladium Riviera Maya. Happy New Year!!! Sincerely, Banesa Mª Burque Resident Manager More

Diversx2
Shoreham
2 reviews
4 helpful votes
4 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

If you like walking through covered walkways and lovely beaches and loads of wildlife you'll love this place. The trip out - We did have a very long day as the flight left late from Gatwick and we also had an extra hour on the flight due to a headwind, all of this and a 2 hour transfer at the... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 January 2012

Dear Diversx2, In behalf of Grand Palladium team, I woudl like to thank you for taking time to give us your feedback about your vacacion...We appreciate very much each comment of our guest....This is help for improve our work every day. Best regards, Banesa Mª Burque Resident Manager More

cjsugarcube
Leduc
1 review
4 of 5 stars Reviewed 27 December 2011

I have never written a review before and we have stayed at a lot of different resorts and countries. Our stay was from December 11-20. So first for the good: The resort itself is beautiful. It is a nice change that the resort has left over 80% of the resort natural habitat. We saw more animal, butterflies and birds than... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
7 January 2012

Thank you cjsugarcube for taking time to share with us your feedback about your vacation in Grand Palladium. I will take note about your comments and I will check all with our team. All comments are very important for us. Please, if we can help you with anything, don't hesitate to contact with us.. Best regards, Banesa Mª Burque Resident... More

UK-Leeds
Leeds
Reviewer
4 reviews
15 helpful votes
5 of 5 stars Reviewed 27 December 2011
10
people found this review helpful

As the title sas this was the best place we have ever been on holiday !! We went the first 2 weeks in December..We went with my husband my daughter, her partner and my 11 year old grandaughter. We had emailed them before we went as it was a famly holiday to celebrate our 30th wedding anniversary and when we... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
1 January 2012

Dear UK-Leeds, In behalf of Grand Palladium team, I would like to give you thank you for your excellentes comments...and I am happy to know that you and your family have enjoyed your vacation with us.ç Please, if we can help you with anything, don't hesitate to send us an e-mail. Happy New Year!!! Cordially, Banesa Mª Burque Resident Manager More

jools58
london
Senior Contributor
42 reviews
34 helpful votes
4 of 5 stars Reviewed 22 December 2011
11
people found this review helpful

As many reviewers say , the grounds and beach are beautiful. The staff are polite, helpful and very hardworking. The standard room was perfectly adequate and kept very clean. A few minor points. We asked for a block away from the road noise - Block 7 top floor -still has the dull background roar of the highway if you wanted... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
24 December 2011

Dear jools58, Thank you for taking time to give us your comments about your vacation in Grand Palladium. I am glad to know that you had have a great time with us. If you decide to visit us in the future, don't hesitate to send us an e-mail. Best regards, Banesa Mª Burque Resident Manager More

asakure1
Minneapolis, Minnesota, United States
1 review
8 helpful votes
5 of 5 stars Reviewed 18 December 2011
8
people found this review helpful

Everything was awesome!!! The best part was the kids club. It stayed open till 11:30 pm and took kids 1 year old and up. Our kids ages 7, 4 and 2 loved going there. They were truly entertained by the kids club staff all day which gave my husband and I a chance for some alone time. More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 December 2011

Dear asakure1, In behalf of Palladium team, I would like to give you thank you for your time and for your comments about our Miniclub. I will share your comments with the rest of the team. Best Regards, Happy Christmas & Happy New Year!!!!!!!! Banesa Mª Burque Resident Manager More

ssturner
1 review
5 helpful votes
5 of 5 stars Reviewed 15 December 2011
5
people found this review helpful

The Grand Palladium resort on the Riviera Maya is well worth a stay. Absolutely stunning location carved into the jungle, with it's own private beach. The food is lovely, you'll be spoilt for choice in the many a la carte and buffet restaurants, and the staff are so friendly and courteous. The resort itself is very close to Tulum, a... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 December 2011

Dear ssturner, Thank you very much for your comments and I am glad to know that you have had a nice vacation in Grand Palladium. We appreciate very much your time. Best Regards, Happy Christmas & Happy New Year!!!!!!!! Banesa Mª Burque Resident Manager More

brodick
somerset
Senior Reviewer
6 reviews
18 helpful votes
4 of 5 stars Reviewed 14 December 2011
2
people found this review helpful

We stayed another 2 weeks in November, we were here in May. We did have some issues the first time with poor communication concerning the hotel facilities, sometimes no cleantowels and shower gel and poor service for drinks in the buffet. This time we were upgraded to a suite which made no differance to us in fact it was more... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
22 December 2011

Dear brodick In behalf of Palladium team, I would like to give you thank you for your comments and for your time. All comments are very importan for us. We appreciate your confidence in Grand Palladium. Best Regards, Happy Christmas & Happy New Year!!!!!!!! Banesa Mª Burque Resident Manager More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Grand Palladium Colonial Resort & Spa
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