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All 20 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Ranked #3 of 20 hotels in Akumal
4.5 of 5 stars 1205 Reviews
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1,205 reviews from our community

What travellers say about this hotel
  • Very good(37)
  • Salt water pool(35)
  • Playa del(28)
  • Beach bars(24)
  • Great time(23)
  • Riviera Maya(23)
  • White Sands(23)
  • Junior suite(19)
  • Steak house(13)
  • Lounge chair(12)
Traveller rating
    683
    302
    103
    75
    42
Only show reviews for Family (297) | Couples (417) | Business (5)
Date Rating
cypriana
cypriana
Reviewer
4 reviews
7 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
2
people found this review helpful

Stayed here last February. WOW. So organised and clean. Fabulous food. Great service. Easy walking or little train rides to get from area to area. Excellent spa, reasonable prices, top end products. Cant find any complaints at all. If you are considering it, Go Go Go. So much so, that I am revisiting with 5 family members this March, and... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
10 February 2012

Dear cypriana, Thank you so much for your review and I would like to thank you for consider Grand Palladium once more for enjoy your vacation with your family. If we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

Eileen F
Stevensville, Maryland
1 review
3 helpful votes
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

We just arrived home 2 days ago (February 4, 2012) and I already want to go back. This resort is very nice. Its very spread out so there is alot of walking involved. Rooms are clean and well organized. Food was for the most part excellent. service was great. People were nice and friendly. Bar staff was much more attentive... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
7 February 2012

Dear Eileen F, I would like to say to you that we appreciate your time and your comments. This information help us for improve our service every day.. Please, if you decide to visit us in the future, don't hesitate to contact with us. Whit best regards, Banesa Mª Burque Resident Manager More

wenchy32
Chicago, Illinois
Reviewer
4 reviews
15 helpful votes
5 of 5 stars Reviewed 3 February 2012
6
people found this review helpful

We have stayed At GPRM Colonial twice in 2007 & 2010 and I apologize for the late entry.On that note we have booked our THIRD stay here this year .We decided in 2011 to deviate from the usual and try a new location & resort chain.It was like golden apples to chopped liver.The Palladium Resorts in my opinion top Riu... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 February 2012

Dear wenchy32, In behalf of Grand Palladium team, I would like to give you thank you for share with us your comments. All information it's important for us. Please, if you decide to visit us in the future, don't hesitate to contact with us. Sincerely, Banesa Mª Burque Resident Manager More

unocervasa
Hamilton, Canada
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We just returned from staying at The Colonial on Jan. 31. If I could say in two words our total experience, it would be "totally amazing." I knew it would be very nice, but never expected the grounds or the decor to be so meticulous. We were upgraded to a suite which was nice. It could use some upgrading, but... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
4 February 2012

Dear unocervasa, Thank you for your time and for your comments. It' s very important for us the opinion of our guest. With this information, we can improve our service every day. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

Anusia0113
Winnipeg, Canada
2 reviews
1 helpful vote
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Stayed end of January. Weather: Awesome. Buffet: Mediocre - there was a lot of the same things day after day. Although, they did reuse a lot of the food in other dishes which is good. The quality, however, wasn't what we'd expect out of this type of hotel. A-la Cartes: Good selection as you're allowed to use all 8 amongst... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
3 February 2012

Dear Anusia0113, Thank you for share with us your comments about your vacation. I'm sorry you did not like the food of the hotel. We have differents menus every day in breakfast, lunch and dinner. I would like to give you our apologies for the incidents that you have had during your stay with us. This information in the moment... More

Nicholiday
North Yorkshire
1 review
3 helpful votes
5 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

We stayed at the Grand Palladium from the 14th -28th January, arrival was a little traumatic as we arrived in the biggest downpour in living memory and were subsequently held up at the airport, but once we arrived at the hotel, we were dealt with very quickly and with a Tequila Sunrise in your hand, troubles start to melt away.... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
3 February 2012

Dear Nicholiday, Thank you for taking time to give us and other readers your feedback about your vacation in Grand Palladium. Best regards, Banesa Mª Burque Resident Manager More

Pddarling
Canada
2 reviews
5 of 5 stars Reviewed 31 January 2012

The Grand Palladium group in the Mayan Riviera is a spectacular spot for a destination wedding. We had our daughter's wedding there Jan 19th with 105 guests. This is the biggest they have ever had. It was done beautifully and exceeded our expectations. The wedding co-ordinator Vanessa Roldan was patient, professional and accommodated all requests from ourselves and our guests.... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
3 February 2012

Dear Pddarling, In behalf of Grand Palladium team, I would like to give you thank you for share with us your comments. I am glad to know that you and your group have had a nice wedding. I will share with Vanessa your comments. With best regards, Banesa Mª Burque Resident Manager More

margaret_lane
Leicester, United Kingdom
2 reviews
17 helpful votes
5 of 5 stars Reviewed 31 January 2012
10
people found this review helpful

This was our first visit to Mexico and we will definately be going back,On arrival it was a bit daunting as it is a large complex set in the jungle in beautifully kept grounds but we soon found our way around, you can use the facilities and restuarants at all of the four hotels and transport to these are provided.... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
1 February 2012

Dear margaret_lane, Thank you for taking time to give us your comments about your holidays in Grand Palladium. Please, if you decide to visit us in the future, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

TheBaboo
Manchester, United Kingdom
2 reviews
2 helpful votes
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

I stayed in the Grand for a week in January 2012 (17th until the 24th) The transfer coach was cool and clean and we were offered a cold beer or soft drinks during the 1hour 10min journey. The staff on board were very informative, polite and smiley. There was a chance to have a peek at some of the less... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
3 February 2012

Dear TheBaboo, Thank you for your excellents comments. I appreciate you time. I hope that you will have a nice vacation in Grand Palladium Bavaro With best regards, Banesa Mª Burque Resident Manager More

jax.pat1
lancs
1 review
4 of 5 stars Reviewed 30 January 2012

We went to the palladium on the 4th of January for 2 weeks, The hotel was fabulous except for a few niggles.The breakfast for english people was almost always cold, for example the bacon and scrambled eggs were always lukewarm , they make that much of it at once and put it under a warming light , well i can... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
1 February 2012

Dear jax.pat1, Thank you for taking time to give us your comments about your holidays in Grand Palladium. I would like to give you our apologies for the incidents that you had have during your stay. I will take note about the comments about the food and I will analize all with our Food & Beverage Manager. Thank you for... More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Grand Palladium Colonial Resort & Spa
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