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All 20 Akumal hotels »

Grand Palladium Colonial Resort & Spa

4.0 of 5
Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico
Hotel amenities
Ranked #3 of 20 hotels in Akumal
4.5 of 5 stars 1205 Reviews
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1,205 reviews from our community

What travellers say about this hotel
  • Very good(37)
  • Salt water pool(35)
  • Playa del(28)
  • Beach bars(24)
  • Great time(23)
  • Riviera Maya(23)
  • White Sands(23)
  • Junior suite(19)
  • Steak house(13)
  • Lounge chair(12)
Traveller rating
    683
    302
    103
    75
    42
Only show reviews for Family (297) | Couples (417) | Business (5)
Date Rating
Tyler G
Fort McMurray, Alberta, Canada
1 review
5 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

We just came back from this resort and we do not have enough good things to say about it. We got married there and it was a fantastic, the wedding planners were amazing and the whole wedding day couldn't have gone more perfect. We splurged and had a private meal at La Laguna and it was easily one of the... More

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KarenandSimon
Ipswich, United Kingdom
1 review
5 of 5 stars Reviewed 14 February 2012 NEW
4
people found this review helpful

We returned from this hotel last week after a fortnight's stay (26 Jan - 9 Feb 2012). Overall we found this a really good hotel, with the highlights for us being the inclusive restaurant options and the free gym/spa facilities (I suppose one cancels the other out!). Our main observations: Restaurants - We do holiday a bit and are used... More

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Garnon
Nottingham, United Kingdom
2 reviews
3 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

2nd visit to this superb hotel ; 1 of 4 "separate" hotels sharing one massive site and all facilities . Beautiful grounds containing fascinating wildlife , excellent easy snorkelling off the beach . Food varied and safe with unlimited use of 8 a la carte restaurants . Lots of nice quiet shady areas , around the secluded adult pools ,... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
14 February 2012

Dear Garnon, Thank you for your comments and for your time. All comments are very important for us. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

jetlagged2
Blackburn England
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 11 February 2012 NEW
2
people found this review helpful

Just had 11nights at this hotel I can't recommend this hotel enough. The staff are without exception helpful and friendly. The food choices are extensive so if you can't find something you like its not the hotels fault. The spa is amazing and i recommend trying a massage we did the couples massage and really enjoyed it. The weather was... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
13 February 2012

Dear jetlagged2, In behalf of Grand Palladium team, I would like to give you thank you for your good comments. Please, if you decide to visit us in the future, don't hesitate to contact with us. Best regards, Banesa Mª Burque Resident Manager More

harvman
Markham, Canada
Senior Contributor
23 reviews
143 helpful votes
3 of 5 stars Reviewed 11 February 2012 NEW
8
people found this review helpful

Just finished a week at the Grand Palladium Colonial with our 2 kids, aged 15 and 17. Overall, we had a great vacation – we made the most of great weather and a resort packed with things to do. It’s always great to get away and we tend to adapt to what’s thrown at us – but when you are... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
13 February 2012

Dear harvman, Thank you for taking time to give us your feedback about your family vacations in Grand Palladium. I appreciate you time and I would like to give you our apologies for the incidents that you have had. I will take note about your comments about the spa and I will see this with the spa manager. Please, if... More

Aiupsala
Northampton
Reviewer
3 reviews
10 helpful votes
4 of 5 stars Reviewed 10 February 2012 NEW
5
people found this review helpful

We stayed at the Collonial side of this hotel from 27th December to 10th January. I emailled the hotel prior to our visit for a couple of requests, due to our 16 year old being blind and my 71 year old mother having slight mobility problems. They came back and said they could not guarantee theses but would do their... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 February 2012

Dear Aiupsala, I would like to thank you for taking the time to write on Trip Advisor about your experience regarding your visit to Grand Palladium Resort & Spa, and also for the good comments about our service and hotel facilities. Your remarks are very much appreciated as they help us to improve both our service and our product. Best... More

sueken411
Montreal, Quebec, Canada
1 review
3 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
3
people found this review helpful

What an excellent week we had at this resort! Beautiful grounds, very clean, room was great, and the staff are friendly and helpful. The food at the buffets and a la carte restaurants was pretty good except for a few things, (never order the pasta alfredo at the italian restaurant, yech). We made great use of the wonderful spa, (sauna,... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 February 2012

Dear sueken411, I am very glad to know you enjoyed your stay with us and that you were happy with the job of our team, and I also would like to thank you for taking time to give us your opinion about your holidays with us. We are working everyday to improve our facilities and the quality of service that... More

luchiben
Gran Alacant, Spain
Contributor
12 reviews
10 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
2
people found this review helpful

We spend Christmas in this hotel and it was amazing. It was our 2nd visit to the Mayan Riviera in one year. This hotel, their people, great pool and the food was better than I thought it would be. Give credit to the good reviews, they are true. If I had to find a BUT it would have to be... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 February 2012

Thank you luchiben for taking time to share with us your comments. I am glad to know that you and your family have had a nice vacation with us. Best regards, Banesa Mª Burque Resident Manager More

njs91
Tonbridge, United Kingdom
Contributor
13 reviews
44 helpful votes
5 of 5 stars Reviewed 10 February 2012 NEW
2
people found this review helpful

I have already written my full review on the Kantenah section but I feel the need again to express just how great a resort this really is. I am shocked to read some of the recent negative reviews. Some people really do like to complain about nothing. I am a travel agent myself and have been very fortunate to have... More

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Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
11 February 2012

Dear njs91, Thank you so much for your comment. I would like to thank you for your confidence in Palladium and in our team. We are working always in improve our service and our main goal is that people who visit us enjoy the hotel and its facilities. Please, if we can help you with anything, don't hesitate to contact... More

Vino123uk
uk
1 review
6 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
6
people found this review helpful

Just returned yesterday from a weeks stay at the Grand Palladium villa 6. I dont normally review but i wanted to recommend this hotel as both me and my husband though it was amazing! The last 2 years we have stayed at sandals Jamaica and Antigua and i believe this hotel standard is definatley on the same par! Food was... More

Was this review helpful? Yes
Banesa Mª Burque Antelo, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
10 February 2012

Dear Vino123uk, Thank you for your good comments. We appreciate your time and I am glad to know that you have had a great time with us. With best regards, Banesa Mª Burque Resident Manager More

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Grand Palladium Colonial Resort & Spa Also Known As

  • Grand Palladium Colonial Hotel
  • Grand Palladium Colonial
  • Grand Palladium
  • Palladium Colonial
  • Grand Palladium Colonial Resort
  • Grand Palladium Colonial Resort Spa
  • Hotel Grand Palladium Colonial
  • Grand Palladium Mexico
  • Colonial Palladium Grand
Address: Ctra. Chetumal-Cancun km 259.9 | Kantenah, Akumal 77710, Mexico

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Show the lowest price for this hotel* (from our partners)
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