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Grand Palladium Colonial Resort & Spa

3.5 of 5
Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Hotel amenities
Grand Palladium Colonial Resort & Spa
Ranked #3 of 20 hotels in Akumal
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1,961 reviews from our community

Traveller rating
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    492
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    55
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Families
543
 
Couples
754
 
Solo
8
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bend, Oregon
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Would have preferred rating this hotel at 3.5 stars. Overall, my impression is a positive one with limited caveats. The rooms are marginal and show their wear and age. Nicely designed but with neglected maintenance, including threadbare bedspreads and paint in need of some touch-up. Mini-bars were nice and the color schemes were standard with many of the bright colors... More

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Calgary, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

This was my first trip to Mexico, so I have nothing to compare Grand Palldium Colonial to, but it was fantastic! Everyone is extremely friendly, and the service was almost always top notch! Pros: - The beach is looovely. There is plenty of seating and snorkel equipment / towels are complimentary so you can just jump into the ocean and... More

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Kentucky
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

We have been to the Grand Palladium and have always enjoyed ourselves. We have stayed at the Colonial, Katenah, and the Royal Suites. We enjoyed everyone of them. We have always had a Mayan Suite. We like those rooms because they have the outside showers. Just something different. No one can see you, if you are worried about that. We... More

Was this review helpful? Yes 2
Grand Rapids, Michigan, United States
1 review
3 of 5 stars Reviewed 19 May 2013 NEW

I just returned from Grand Palladium stayed there with my wife and two kids from 05/07/13 to 05/17/13 and i never left any reviews for any resorts but I had to say this for this one I was in Mexico many times and always had fun but this time was different buffets same food every day what you eat for... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 18 May 2013 NEW via mobile

Firstly I'd like to say this is a very nice resort and its our second visit... There is a problem here at the moment with the amount of people getting sick, when you ask them about this problem they just blame people drinking to much or eating to much food!!.. The front desk said there wasn't a problem, just like... More

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burnley
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

We have just returned from 2 weeks at the Grand Palladium Colonial and had a fantastic time. I will just summarise our experience so not to duplicate the previous good reviews. Rooms are adequate and clean, mini bar stocked daily. Pool areas great - adults or family pools to choose from, all have bars. Beach is nice and long, white... More

Was this review helpful? Yes 6
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
18 May 2013

Dear windlemanBurnley, Thank you for taking time to share with us your comments. Have a nice day!! Best regards, Banesa Burque Resident Manager More

Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 16 May 2013 NEW

Arrived May 8th and was quickly taken to our room, was not given what we had hoped and emailed and requested but that was okay....even though others were upgraded closer to the pool and had not even asked to be. Room a bit musty with lots of ants and a smashed cookie in the middle of the floor. Very plain... More

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
17 May 2013

Dear tedztoy, First of all, I would like to offer our apologies for any incident that you have had during your stay with us. The opinion of our guest it’s very important for us. Regarding the health inconveniences that you suffered during your stay, I have to say that we have been checking all our daily medical reports and we... More

Alabama
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW

Arrived at Grand Palladium today and was shocked at the lack of welcome or customer focus. Front desk staff reception was indifferent and lunch buffet worsr. Yhere was no one to direct us to a table and after 20 minutrs we finally got seat. I am very surprised at resort given whatI have seenso far.It does not compare to Sandals... More

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
17 May 2013

Dear amlazyAlabama, I am sorry to know that you have had a bad first impression. We are for help you with anything so please, ask for Eduardo Ledesma or Alberto Gallegos at the Colonial Reception and they will help you. Best regards, Banesa Burque Resident Manager More

Victoria, Canada
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

We stayed in the Mayan suite colonial, it was way more than i was expecting. we paid for the jr suite and since we were honeymooners we were upgraded! We were super excited. We spent two weeks, and did a lot of things! we met lots of people :) we actually made really good friends with one of the bar... More

Was this review helpful? Yes 1
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
17 May 2013

Dear Brigette T, Thank you for your good comments and for your time. Don't hesitate to contact with us if we can help you with anything. With best regards, Banesa Burque Resident Manager More

UK
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 12 May 2013

We were back again to our home from home for 15 days from the 21st April..we went for the 8th Palladium Addicts get together with 275 friends from all around the world...we were totally spoilt and the hotel threw an amazing party for us. All the managers / directors / and animation staff attended and we had such fun...cant wait... More

Was this review helpful? Yes 8
See 5 more reviews by CHRISSY007 for Akumal
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review
14 May 2013

Dear CHRISSY007, In behalf of Grand Palladium team, I would like to give you thank you for your good comments and your confidence in us. I will share your comments with the rest of the team. See you soon!! A big hug. Banesa Burque Resident Manager More

 
 
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Additional Information about Grand Palladium Colonial Resort & Spa

Also Known As:
Grand Palladium Colonial Hotel
Grand Palladium Colonial
Grand Palladium
Palladium Colonial
Grand Palladium Colonial Resort
Grand Palladium Colonial Resort Spa
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Colonial Palladium Grand
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotels in Akumal
#2 On the Beach Hotels in Akumal
#4 Family Hotels in Akumal
#4 Romantic Hotels in Akumal
Price range (per night): ₹ 10,537 - 21,348
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 
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Grand Palladium Colonial Resort & Spa
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