6 girls went to celebrate a birthday..over 1 hr drive (longer than quoted) Major complaint was we were told to use phones in room on $1.00 and we were charged $8.00 over $100 and Manager told us we would go to jail and she would not let us leave??? she was NOT CUSTOMER FRIENDLY!Rooms were amazing, people are friendly (HOLA)... more

My first experience in the Riviera Maya, was 4 years ago in Bahia Principe Tulum. Great Hotel. This time we wanted a smaller resort, and Travelplan ( spanish operator) was offering the GORM at a very good price. We asked the operator information about the hotel, saying that we were very pleased with Bahia Prinipe. We were told that this... more

Arrived at the Grand Oasis around 4:00 PM on Sunday. The GORM was a 1 hr. 20 minute ride from the airport (with no stops). There is a main gate out by Highway 307 that you must pass through. The resort sits back about 1/4th to 1/2 mile from the main highway. Check in was quick. There was a gentlemen... more

My husband and i had a nice time. The people are friendly and we didnt feel we were treated any differnt than anyone else. They were very pleasant. The rooms were clean but a little smaller than expected.We had an ocean front room and it was so relaxing. The food was good but the service at the italian restaurant was... more

Our second trip to GORM. This time it was only for a week. It was just like we remembered from a few years ago. Great service and wonderful staff. We will be back. more

I was skeptical prior to leaving having read all the reviews,I don't know where they stayed but the grand oasis in akumal is truely a paradise waiting to be discovered.the food was good,staff very friendly,awesome beach,have been to alot of all-inclusives in mexico and through out the caribbean and this one ranks at the top,i only hate to see it... more

This was are first time to Mexico as well as an all-inclusive and after reading things on here was quite concerned but to our happiness this turned out to be a great trip. The resort is about an hour and half from the Cancun airport if you have others to drop off but our drive back was much quicker as... more

I have read many reviews on this hotel but I am a pro at this, so I know not to take bad reviews too seriously. There were 8 of us that went on this vacation and it was excellent. First off is the hotel, it was fabulous. The hotel is not huge which I loved, very personal and you won't... more

OK, Listen. We have been to many resorts. This resort was pretty good. It is not the greatest resort on earth, but they did a pretty good job. We didn't pay a fortune for this trip and we got our money's worth. The setting is beautiful, the property is well maintained and the food was pretty good. We tried all... more