We just returned from a wonderful week at the Grand Sirenis Riviera Maya Resort. The trip could have used a bit more sunshine. The temps warm in the mid/high 80's, but windy and lots of cloudy days. Check in was fast and easy. Abril made us feel extremely welcome and we were off to our Room 1001. I had emailed... More

I loved every minute of this beautiful place; never felt so taken care of, and our room was amazing....especially the bath tub! The food was great, the Brazilian and Japanese restaurants rocked our worlds, and the service all round was the best I have experienced at a resort. Would come back in a flash! More

I stayed at a 3 star resort in Mazatlan and aside from the bathroom being nicer in the Grand Sirenis, it was basically the same. My parents room didn't have working A/C when we got there OR a working phone so they had to go back and forth from my room using the phone. Nothing was fixed for two days.... More

My husband and I have stayed in AI 5 star resorts in Mexico and Jamaica and this is not a 5 star resort. After upgrading as much as we could we would rate this a 3 - 3.5 star at best. Okay, where to start. I want this review to be fair but guests paying hard earned money for a... More

We stayed at thiis resort as part of a wedding party. Hotel wedding planners were somewhat disorganized and not too concerned. Our room was ok accept for the large hole (supposed to be there for decoration I guess!) in the wall between the bathroom and rest of room. This makes it quite difficult to have privacy when doing "bathroom things"... More

Just returned to Vancouver from a 1 week stay at Grand Sirenus Jan 31/12 to Feb 7/12. I was skeptical due to the reviews I've been reading but at the same time the comments prepared me for the negatives, which were minor. We had a great time. Yes, this hotel is a long ride from Cancun. Check-in was simple enough,... More

Like others, I was skeptical after reading several reviews. I must say we were very happy with the resort. The airport trip is a bit long (90 minutes) and Mexican immigration was really slow (nearly an hour), but we were already aware of the former. Check in was easy and pleasant. The room was large, although somewhat lacking in drawer... More

My husband and I travelled with our 4 kids and his brother and sister's families totally 12 people kids ages ranging from 7 to 21. This place had so much for them to do. The food was excellent I recommend the Japanese ala carte and buffets. We did a trip to the tulum ruins and it was well worth it.... More

Overall, a nice trip. Disappointed with the service, but it was a nice vacation. Just to give you some context, we're a couple in our 30's, easy going. We won't fuss if there's a small crack in the wall, nor if our bed isn't made by a certain time... But we are big believers of good customer service and this... More