We began the trip by waiting for a 1/2-hr to check in, b/c only one person was working. We had 3 rooms in our group, in all rooms the air condition would only go down to 27c (81 F). One couple got upgraded to the royal suites and they at least had a ceiling fan. But the manager would not... more

This was our first trip to Mexico. We loved the clean beach. The food was okay, the restaurants in the resort were fabulous. There were a lot of activities throughout the day, we loved the kayaking. The evening shows were first class. The staff were friendly. The accommodation facilities were average rather than 4 star. Unfortunately the air conditioning broke... more

When I first arrived at the resort and tried to check in not only we waited for a 1/2-hr to do so, but also we were told that we had no reservations at the resort. I gave them a reservation # and they told us that # did not exist, show them my email that received from my travel agent... more

Palladium resort Buildings 1 and 2 are run down with every room smelling of mould. In these 2 buildings the A/C moves air but does very little to cool the rooms down. Building 3 is fully renovated the rooms are much better, bathrooms and showers are far superior. The A/C, even in building 3, is very poor (the lowest we... more

My wife and I stayed at this resort between July 25th-August 1st, 2009. The resort was billed as a five star. Upon arrival only one staff member was working the check-in desk. This resulted in an extended wait for our check-in. We were not taken to our room. A staff members simply pointed to where the building was where our... more

THE BAD ----The first night we stayed at the Palladium... it was oweful!...Words cannot even begin to describe how terrible this Hotel is!!! Old, musty smelling small rooms, no A/C, lots, lots of bugs, bad food, terrible drinks. It was extremely full of people, mainly locals. It did not feel like a 5 star all inclusive resort at all but... more

Pack a fan, because the air conditioning is almost non existent in this resort. Our themostat never went below 26 degrees celsius. Everybody was complaining about it and we even talked to the manager, but she simply shrugged her shoulders. Although, you don't spend a lot of time in your hotel room, I would have LOVED to have taken an... more

Not worth the money. July 3rd thry July 5th 3 days only thank goodness. Rooms are outdated, specially the restrooms, really bad shape. No elevators anywhere in the resort. The bell boy had to climb 3 flights of stairs to get our luggage to our room, scratching our suite-cases, I felt really bad for him. We were there during the... more

Me and my mother visited this resort from April 11-18, 2009. We had a lovely time, the service was excellent, however we did tip at every meal, the bell boys, the maid staff everyday and also the cocktail waiter by the pool got a few dollars every few drinks. We spent a lot on tips (probably between the two of... more