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Grand Palladium Vallarta Resort & Spa

3.5 of 5
C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734, Mexico (Formerly Palladium Vallarta Resort & Spa)
Hotel amenities
Grand Palladium Vallarta Resort & Spa
Professional photos 
1,411 traveller photos
Ranked #7 of 9 hotels in Punta de Mita
3.5 of 5 stars 1612 Reviews
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1,612 reviews from our community

What travellers say about this hotel
  • “Adult pool” (58)
  • “Royal Suites” (54)
  • “Great time” (39)
  • “Very good” (25)
  • “Beach bbq” (24)
  • “Mexican restaurant” (20)
  • “Snack bar” (20)
  • “Air conditioning” (17)
  • “Friendly and helpful” (12)
  • “Ocean view room” (10)
Traveller rating
    467
    630
    237
    174
    104
Only show reviews for Family (299) | Couples (465) | Business (11)
Date Rating
Candice W
Spruce Grove, Canada
2 reviews
3 helpful votes
“I would go back!”
4 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

We were just there in Jan 2012 with a wedding of about 40 people. I will say for myself and family I really enjoyed this resort. The food was great and enjoyed the buffet staff and bartenders at the lobby and beach bar. Jesus I believe is one of their names and Miguel were great. I had a few problems... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
8 February 2012

Dear CandiceW, First of all I would like to thank you for your comments about your stay in Palladium Vallarta. I am glad to know that you enjoyed your stay in the Resort. Regards your comments about the situation you had with our waiter at Ribs&More, I would like to apologize for the experience that you had with him. He... More

KDA A
Mississauga, Ontario, Canada
1 review
4 helpful votes
“Great Vacation...”
4 of 5 stars Reviewed 4 February 2012
4
people found this review helpful

My family and I just came back from this resort today. We had such a great time. We were a little sceptacle because of the negative reviews but after the first day knew they negative reviews should not be taken seriously. This resort is gorgeous, surrounded by beautiful lush gardens and pathways. The rooms are nicely renovated. Our maid (Micaelina)... More

Was this review helpful? Yes
Alejandro Martin, Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
7 February 2012

Dear KDAA, I would like to thank you so much for your excellent review and the great comments you made about your stay in Grand Palladium Vallarta, and especially about the staff, because as you said, our aim and dedication is to fulfil our guest’s expectations. It is really gratifying to realize that you enjoyed your holidays with the kids... More

19kimberly67
Abbotsford, BC
1 review
3 helpful votes
“Beautiful resort, relaxing and would return again”
4 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

Before I left on my vacation to this resort, I was worried about all the negative reviews. Well, my boyfriend and I stayed from Jan 25th to Feb 1st and have to say, we loved this resort. We were very impressed with the lush, greenery surrounding the resort. The beaches were clean and well looked after. The ocean had great... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
3 February 2012

Dear 19Kimberly67, Thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product. I was very pleased to read all the positive comments you had for us. If you plan to visit us on the future, please do not... More

squampton2011
Squamish, Canada
2 reviews
6 helpful votes
“An even better 2nd visit”
5 of 5 stars Reviewed 31 January 2012
4
people found this review helpful

Nineteen of us just got back from a week at the Palladium. I was there last year with one friend and liked it enough to come back with 19 people this year. I am really impressed with the renovations that were done this fall. Last year my only complaint was the range in quality of the rooms. Now all of... More

1 Photo
Was this review helpful? Yes
Alejandro Martin, Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
6 February 2012

Dear squampton2011, First and foremost, thank you so much for such a delightful commentary about your last stay in our resort, and for your fidelity to come again. We really appreciate the opinions of our customers as they are the starting point from which we improve our offer and services; therefore we encourage your group to also express their opinions... More

Diana G
Vancouver, Canada
1 review
6 helpful votes
“Great for my family!”
4 of 5 stars Reviewed 30 January 2012
6
people found this review helpful

We traveled with 2 adults, 2 kids ( 13 and 10) Like a lot of others, I read the reviews and was a little hesitant about the resort. Well, it wasn't perfect, but it was perfect for us. We received great service ( Martin, Alberto, Rosie, Jesus etc. etc. )We always felt safe and secure, even in light of the... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
1 February 2012

Dear Diana G Thank you for your report about your last stay in Palladium Vallarta. Your remarks are very much appreciated as they help us to improve our service and our product. I was very pleased to read all the positive comments you had for us. We appreciate the feedback you have provided regarding our staff service and the other... More

Neal01
Sylvan Lake, Canada
2 reviews
4 helpful votes
“Second time around, still great.”
4 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

This was our second time at this resort, and it still amazes us how friendly and helpful all the staff were. They would go out of their way to ensure everything was just right for us. The food was fantastic, couldn't find anything to complain about, except maybe some of the portion sizes in the A la carte restraunts were... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
1 February 2012

Dear Neal01, Thank you for your report about your last stay in Grand Palladium Vallarta.I was very pleased to read all the positive comments you had for us. We appreciate the feedback you have provided regarding our staff service and the other service that we have. Once again thank you for your feedback and please let us know if you... More

misskis
Paris
Reviewer
4 reviews
3 helpful votes
“Great hotel, beautiful setting”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Trip advisor reviews are such a mixed bag. His hotel is great!! We have been all over the world and to many all inlcusives and this place was probably the best Mexico stay we've had. We are a young (30ish) couple from Vancouver. The rooms were brand new, slight mildew smell in the bathroom but we are from Vancouver and... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
3 February 2012

Dear Misskis, I would like to thank you for your report about your last stay in Grand Palladium Vallarta. I was very pleased to read all the positive comments you had for us. In reference your comments about our front desk staff, I would like to apologize for the experience that you had with them. We will take action to... More

beverley1959
Regina, Canada
1 review
2 helpful votes
“fantastic”
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

just returned from the palldium jan/26th for a one week stay,we had stayed there in 2005 and i have to say the rooms are beautiful,weather was great and service exceptional.from francia in thebar to alberto in the buffet to our freindly porter victor we could not have been looked after better.the only two things i felt needed to be addressed... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
1 February 2012

Dear Beverley1959, Thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product. I was very pleased to read all the positive comments you had for us in your second visit to Grand Palladium. I am pretty sure you... More

Saskcitygirl2003
1 review
1 helpful vote
“Lots of flaws in the "services available" & hotel accommodations. Would not return.”
2 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

A/C did not work in majority of the rooms, went with a group of 80+ ppl. Sewage back up in toilet, then tub in our 1st 24 hrs. Took 6.5 hrs & CAA rep to step in to get moved to another room. New room took us up to top floor and added 4 extra stair cases to our daily... More

Was this review helpful? Yes
Ana Maria Castro Souto, General Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
1 February 2012

Mr Saskcitygirl2003, I am sorry to learn that your stay and experience at the Grand Palladium Resort and SPA in Vallarta was a disappointing one. I am sorry too about your inconvenience with hot water, I would like to have the information while you were here so, we can solve or investigate with our maintenance team what happened in your... More

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susan s
Los Angeles, California
1 review
1 helpful vote
“Beautiful resort,”
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Just returned from a week's stay here. I went to surf, and don't generally like resorts but this one is different. The grounds are stunning, private beach perfect, exceptional surf right out front. I generally recoil at the thought of a buffet, but the food here was excellent with different choices every day. I was disappointed with Portifino as it... More

Was this review helpful? Yes
Alejandro Martin, Manager at Grand Palladium Vallarta Resort & Spa, responded to this review
29 January 2012

Dear susan s, First and foremost, thanks a lot for your nice comments about your stay in Grand Palladium Vallarta Resort & Spa. We feel happy to know that you enjoyed the facilities, the food and the service we provided, as our aim is to make satisfied guests. All comments, bad and good, are very important for improving our service... More

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Grand Palladium Vallarta Resort & Spa Also Known As

  • Palladium Vallarta
  • Palladium Vallarta Puerto
  • Palladium Vallarta Resort
  • Palladium Vallarta Resort & Spa
  • Palladium Vallarta Resort Spa
  • Palladium Puerto Vallarta
  • Viva Vallarta
  • Hotel Palladium Vallarta
  • Club Viva Vallarta
Address: C/ Carretera Punta de Mita Km 11.5, Punta de Mita 63734, Mexico (Formerly Palladium Vallarta Resort & Spa)

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Grand Palladium Vallarta Resort & Spa
C/ Carretera Punta de Mita Km 11.5
Punta de Mita 63734
Mexico
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