We came back for a second visit in early January in large part due to the wonderful staff at the Royal Suites. The service in the Puenta Mita restaurant was fabulous - Alfredo, Mario, Hector and Angel as well as the others are true professionals at their calling and go out of their way to provide exemplary service. Macario at...
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Reviewed 20 December 2010
Dear Flashman_10,
Thank you for your report about your last stay in The Royal Suites Punta de Mita.I was very pleased to read all the positive comments you had for us. We appreciate the feedback you have provided regarding our staff service and the other service that we have. Regards your comments about our pool music let me inform you...
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This is the third time my wife and I have vacationed at this resort, we stayed for two weeks, and enjoyed it thoroughly. The staff as usual provides excellent service. When we arrived, we were unfortunately put in a non-smoking room, so the porter says go down to the bar and have a drink while they sorted it out. The...
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Dear Guest,
Thank you for taking some time to describe your experience in The Royal Suites Punta Mita, it is very pleasant for us to know that you had a good time and your expectations were covered, regarding the staff you mentioned I can assure you every single positive comment that comes to our attention is share with them and...
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My boyfriend and I stayed at the Palladium, April 29th-May 6th, 2011. (I have been meaning to write this review for a while!!) It was my 3rd all-inclusive (1st to Mexico), and his 1st all-inclusive. It was recommended to me by a colleague and by my friend/travel guru Matt (Sidenote: check him out at flightcentreassociates.com/mattgilmore for the sweetest deals!). We...
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Dear Zoey D.
I am glad to know that you enjoyed your stay in The Royal Suites Punta de Mita. It is gratifying to us to acknowledge that after of your first visit to an all inclusive resort, you are planning come back. We are continuously working in order to keep our guest expectations high and All reports help us...
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We stayed for 5 nights and 6 days and it was not enough. Where to start. The staff were the best. They worked very hard and respected your privacy. We have no complaints as every need that may have arose they tended to. The food was nothing short of exceptional. We ate mostly at the main buffet because of the...
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Dear Guest, I want to appreciate your positive description of your last holydays in the Grand Palladium Vallarta, and let you know that is very pleasant to read a such of nice feed back from our property and in general all the information that you are sharing with our visitors that helps them to decide for an option to go...
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We have been staying at this resort 4 times, 3 of these stays at the Royal Suites. We thoroughly enjoyed every one of our vacations and yes, it is Mexico, so there is bound to be a couple of inconveniences. It irritates us when folks are complaining about things that are really not comparable with hotels in the US or...
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Dear Martinerob13,
First of all I would like to say that I really appreciate all your great comments about our resort and staff. I will take note and I will send them to our staff. For us it is a gratifying that you still enjoyed your vacation with us in your 3 visit to The Royal Suites Punta de Mita....
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The Royal Suites Punta Mita (Palladium) is quite wonderful! Ambience in a lovely relaxing environment! The staff are personable and go out of their way to make a vacation special and memorable! All meals are a la carte overlooking the water... and they are not your usual 'time share' fare... very good!
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Dear sharingwithyou,
On behalf of the Royal Suites Punta de Mita, I would like to thank you for taking the time to give your comments following your stay with us.
I appreciate your positive notes about the hotel and other facilities.
We hope that we will have the opportunity to welcome you back to the resort and make your stay...
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Hi we stayed or 2 weeks in October 2011 and now are trying to book a wedding for June 2012, we have send two (2) wedding bookings through the weddings page of the website. No response. We have sent messages to the email addresses provided to us by the wedding planner. No response, We have sent messages through the facebook...
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Dear postofficer,
I saw your question in our web page and we are trying to contact you in response. Please send em an email with your email in order I can check your dobts regards the wedding. I am so sorry if we do not respond before but we checked in our wedding coordinator your mail and we didn`t receive...
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First time I have been prompted to write a review while still at a hotel ! The two things that seem most bizarre for a 5 star hotel:
1) We are in the Royal Suites top floor, ( part of a group here for a wedding ) All the rooms on the south east side of the buildings face the...
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Dear CoverBrooke,
I am really sorry that your stay in Palladium Vallarta doesn’t not reach your expectations. In regards to your comments, I would like to add that I am really surprise about them. I understand you and your group would have a free up grade to our Royal Suite area. Your room is a Junior suite that means it...
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This will be my Husband's and my 6th stay at Palladium Vallarta. We absolutely love this resort and last year we were upgraded to building 3 at no extra charge and it was wonderful! This January 2012 I am travelling here with my entire Family of 9 people and we are staying at the Royal Suites as this is where...
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Dear Wendy:
Thank you for contact me and for your preference to The Palladium Vallarta and in this case for try the Royal Suites that we are completely sure that your family will enjoy of the nice atmosphere that our staff and services we offer, regarding your questions about the rooms types differences, they are call Jr. Suites and there...
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We stayed at the Royal suites in Nov of 2009. It was a great vacation, mind you I can honestly say I am glad we were not staying on the "other" side. We stuck to eating at our restaurant pool side. Tried the common buffet and weren't all that impressed, service and quality was better on the Royal side. Didn't...
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Dear Jolenes 129:
We are glad to read your trip Report from the last stay in our Royal Suites Punta mita and find out that you are sharing your opinions with our visitors, for us every comment its very important to improving in better service, we hope to have the chance to welcome you again with us in a future...
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