When you plan your WEDDING, you expect professionalism. Is that not what we pay for? The Catering staff and Front Desk at Heritage Inn are soo, UNPROFESSIONAL. Very rude and disorganized. I have seen people go to the reception desk, and wait and wait to be acknowledged. What is wrong with these people? They all have this attitude, that they... More

I recently stayed here and I was very pleased with the room. A "hot" breakfast was included with the room in the adjoining restaurant (a generous serving of delicious pancakes and bacon). The front desk personnel were very friendly and professional. Later on my trip, I discovered that I had lost my photo log book that contained four years worth... More

It all started out fine...then we found that there was not enough staff for any one to run tabs (too complicated to keep a tab). I ended up having to pay the band before they played so they could buy themselves some more drinks (I had bought them some). I could not even open a tab after paying for the... More

I recently had the opportunity to stay at Heritage Inn in High River. I must say I was treated with absolute professionalism from the moment I stepped inside the doors. The front desk girl welcomed me, and took care of my reservation in a timely manner. I asked for a specific room, and it was in perfect condition! I have... More

The Town recently hosted a regional business meeting with approximately 22 attendees, and arranged for a light breakfast and a light lunch as a part of this. The staff at the Heritage came through with great food, and a lovely venue. They are easy to work with, have a very professional attitude, and were accomodating for any last minute changes... More

I stayed here for a night while fishing in the nearby mountains and did not feel like driving back to Calgary. What I like about this place is that they have a restaurant and smoking rooms. After a long day in the mountains it's great to be able to order a decent steak through room service, wash it down with... More

My family checked into this hotel on a friday evening, about 10 pm, after a drive from Edmonton. When we arrived we were essentially ignored for about 10 minutes. One lady was on the phone, two other ladies in a back room but it was obvious we were not a priority. When the lady was done on the phone, there... More

This hotel is extremely dated and low quality. The room had a weird musty odor indicating that it was probably a smoking hotel at some point and had never been bothered to be cleaned or updated to rid of this smell. The room and bed were uncomfortable and very poor quality in furnishing, not to mention dated. Our friend stayed... More

This hotel needs considerable refurbishment. Heating system makes conference rooms freezing - and sleeping rooms like dry saunas - with no feasible way of changing temperature. Conference & restaurant meal were barely average. Altho staff was pleasant and somewhat accommodating, the stay left much to be desired.