I came with my children and a group of friends and the children's play area ceiling fell down just feet away from my child from a 20 foot height and manager told us its natural as it is raining NO APOLOGIE! My friend with us was mortified. We got given a room with bedbugs and we had paid to upgrade... More

I really don't have time to go on but from the start we were lied to by Tania the manager, part of the hotel is new and part from the 50's if your room is in the new side then they are nice but ours were not. Staff are rude although pool areas are nice but that is is. If... More

this was our first holiday abroad with our two daughters aged 7 and 3. The food was fantastic the staff was very polite and helpful and the animation team were first class. A very enjoyable holiday, we are booking for next year defo A1++++++++++++++++

Recently back from this hotel in Sunny Beach. The staff were the outstanding thing about this hotel! friendly, polite, enthusiastic...particularly the animation team and a young lady in the restaurant/bar named Aisha. Our room was spacious, comfortable and clean and the cleaning staff (particularly the lady who kept our room clean) get 10/10 in my book. Location was ideal for... More

When we arrived about midnight there was a cold buffet waiting for us, which was most welcome. Reception is very helpful and welcoming. We were lucky enough to have a room on the second floor overlooking the main pool and in the morning we could watch all the activity round the pool. The room by the way was immaculate and... More

I went to this hotel in Sept last year with a friend, we have both never been to Bulgaria before so we thought we would give it a try. First imperssions of the hotel really nice, clean and very well kept. We arrrived in the early hours of the morning and I am surprised that they still had reception staff... More

I went with neice age 6, nephew age 9, the hotel room basic, bar staff needs learn about customer service very arrogant, we put kids into kids club, we had my neice who we explained wandered due to her disability they would need watch her, we sat directly outside room having a coffee, when we peeked in to see if... More

Great family hotel.Very safe,Could not fault the hotel apart from singles that were noisy coming in at all hours.spoke to Manager who explained he realised the problem and was making a plan for future years.Staff were quiet but if you made the effort to get to know them they were great.The animation team were exellent worked there buts off friendly... More

My family of 4 had a brilliant holiday in this hotel staff wer lovely, rooms where cleaned everyday and sheets and towles changed daily aswell cant fault the clearers wer brilliant. kids club was fantsic aswell i never seen my 7 yr old son he loved it and stuff loved him. Only down thing was the food i am really... More