Our visit to the Fenix this year was a little disappointing due to the fact we never had a balcony, on checking with our rep we were told if reflected on the price we paid. So do check if you are getting one when booking. This year you have to pay extra for balconies. The hotel itself is immaculate. the... More

staff very ignorant, not helpful in any way, food absolutely disgusting,hairs in food restaurant staff miserable and need to be trained in customer service. hotel didnt have wow factor,but was clean. rooms cleaned daily so no problem there. pool guy couldnt wait for you to get off sunbed, horrible man and pool bar guy needs to learn some manners. this... More

The location of hotel is good, and opposite beach. Rooms are spacious and clean . There is no entertainment here but so close to main drag it is not really needed... unless you have young children, there is a kids club here though. Also lots of sex shows every where so if you have young ones take a blindfold. The... More

I have just returned from the Fenix hotel and had not been to Bulgaria before, however I have always been told the food in hotels is usually bland.... it was! However I would highly recommend the Fenix as it is close enough to the centre (around 10 mins walk) if you want a lively night out but far enough away... More

My boyfriend and I stayed at the Fenix hotel in September 2012. We called the travel agent a few weeks before to change the dates of our holiday from the middle 2 weeks of the month to the first 2. Despite paying the fee to get the dates changed, when we arrived at the hotel at 4am in the morning... More

We have been for a week in Fenix hotel in august 2012. Hotel is big, rooms are spacious and clean(we had 2 double rooms). The beach is a few minutes away, the centre of Sunny Beach is about 10-15 minutes by foot. The staff is friendly, especially pool guys and restaurant weitresses. Staff on the reception is ok. We have... More

Hotel is ok and only 10 walk from the main drag. We made the mistake of going half board, big NO NO!!! Food was awful and un-recognizable on most nights, can't comment on breakfast (never made it). Rooms were specious but carpets could do with a good clean

Went on holiday 17th sept -28th sept half board breakfast eggs eggs and eggs every second day you got fatty bacon sausages and beans (it's just breakfast) i only have cereal and toast at home i enjoyed the food it was plentiful in the evening i have no complaints about the staff .The rooms excellent and clean by the way... More

Just came back 2 October 2012 from this hotel. It was terrible!!! Me and my friend travel a lot as we are both retired and this hotel has to be one of the worst hotels we have stayed in (if not the worst), dont go at this time of year too as everything is closing down, in fact from the... More