We stopped here on our way home for one night. It's a little off the beaten path but fairly easy to find. We were greeted by a very nice gentleman at the front counter. He made friendly small talk while completing our transaction and gave us the hours for the continental breakfast then directed us to our room. The room...
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Coffee was watery. Non-smoking room next to smoking room. A/c unit pulled in smoke.
I'd like to recognize Sheila Milsaps as perhaps one of the friendliest and most conscientious room attendants that I have had the pleasure of meeting during any of my travels After contacting the front desk to inquire about availability and safety for a female traveling alone I arrived to learn that she had been asked to take special care of...
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Rooms are adequately furnished (but in need of a refurb). Beds were comfortable, linens clean, bathroom very small but acceptable, but again was clean. Rooms have fridge, micro wave, flat screen tv etc. Breakfast was typical continental but not exceptional. The area where breakfast is served was small. Air conditioning in the room was working well.
All in all an...
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Dear Sir:
On behalf of the Best Western Statesville Inn I would like to thank you for your review.
We realize the importance of guests reviews and welcome them, good or bad. It is the only way that us, the hotels can learn and strive to do better. While I understand our need for our hotel to update our rooms...
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Very convenient off I 77. Many restaurants in area. Front desk not too friendly. Short stay all I need is a clean riom
Dear Sir/Madam:
On behalf of our team here at the Best Western Statesville Inn i would like to thank you for taking the time to write a review for our hotel.
While I am saddened that you were not greeted with a friendly front desk staff, I would like to assure you that my staff has been made aware of...
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The room was clean and comfortable, well kept-up. Breakfast was better than typical, and the woman in charge checked on us to be sure we had what we needed. I was particularly impressed by the good working relationship among the staff. They obviously were treated well and enjoyed working there. The night receptionist was new and unfamiliar with the fax,...
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Dear John:
On behalf of the Best Western Statesville Inn I would like to thank you for posting your views about our hotel and staff.
As you have noticed we pay great emphasis on team work at our hotel and we believe that each of our employees plays an integral role in our business. I apologize for the difficulty in...
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While traveling from FL north, my husband and I stopped at this hotel late on 2/9/12. We drove around the area for a few minutes and chose this motel because it was back off the freeway, well-lighted, and had many vehicles in the parking lot. The late clerk was a very nice young man who assigned us a good room...
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This hotel was very very nice. Dog Friendly, Rooms were clean, smelled great! Nice surroundings, several restaurants near by. Hotel staff very friendly,
Dear Sir/Madam:
On behalf of the Best Western Statesville Inn I would like to thank you for you're generous comments. In a world full of critics to receive comments such as yours keeps us in the service industry going, so thank you.
At the Statesville Inn we take pride in providing clean and comfortable accommodations to both our human and...
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We were very pleased with our stay at this BW. The manager and staff could not have been nicer. The room was clean...(and we travel with our little cat) Night's sleep was comfortable and the complimentary breakfast was the usual BW fare. Yes, there was an extra charge for my cat, that does bug me a bit, but part of...
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Dear Mr. James:
I must admit reading you're comments was certainly refreshing and so on behalf of the staff at the Best Western Statesville, Thank you!
I can imagine our guests dissapointment with paying a pet fee at our hotel however the money we collect is used to provide our guests with clean and comfortable accommodations. We have recently installed...
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I disliked this hotel; however, it was the only option in the area when traveling with a dog. I hate when there is an extra charge for your pet; just another way to increase the rate. Why an extra $15 for the pet when it's apparent that no one really cleans the room? The hotel room was dark and the...
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Dear Sir/Madam:
I must admit that upon reading you're comments on the Best Western Statesville Inn and of the $15.00 charge for you're pet I was taken back since our pet fee is actually $20.00.
While I understand that in tough economic times paying an additional pet fee is difficult however as a business owner certain decisions have to be...
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