I stayed on buisness from 10/3/11-10/12/11 at this location. Had a nice time and was very satisfied with the hotel. The staff were kind and helpfull , especially Celeena. The rooms were clean and houskeeping took care of me. The lobby was nice and had a big screen tv. The tvs in rooom were awesome , newer flat panel tv's... More

I stayed at this hotel with a wedding group about a month ago. Everything went amazing. the rooms were great, housekeeping were on point, and the front desk were kind generous and very helpful. My only problem was with the "sales coordinator" who had an attitude and was just rude. It was very obvious she did not like some of... More

I always ask to stay at this one. Staff is friendly and looks you in the eye. Very clean. Giant foyer with lots of plants, looks like a beautiful botanical garden...with 24 hour coffee, mocha bar...like a free Starbucks. Pool is big and clean. Carpets and rooms are so clean I'm not afraid to walk around barefoot. Free Otis Spunkmeyer... More

I would previsouly have said this hotel was fantastic and did. The people made it that way and when you empower your staff to do right by the customer you get very loyal return visitors. This will be no more from me. When you cant trust what reservations tells you on the phone ( the local reservations and not the... More

My family and I recently stayed at the Holiday Inn Express Spring Lake and received the best service we have come across in a very long time. I am a frequent business traveller and stay in hotels quite often. This hotel stood out amongst any other from service to cleanliness to overall upkeep. At first I was a little apprehensive... More

I would like to highlight this hotel there was a member of staff who was very helpful so helpful they went through are bags and stole a birthday present,so if you stay here beware !!.also the general manager is very poor when this happens he can't even follow up this with a phone call to say sorry for the thief... More

We were traveling on business. For the most part the staff was very professional. with a couple of exceptions. The Hotel on a whole was quite clean. But there were a couple of problems with the room. There is a huge sunken area under the carpet by the bathroom that we kept tripping over. and You can imagine my surprise... More

Frequent traveller to the Spring Lake/Fort Bragg Area. This hotel is absolutely one of the best performers I have stayed at this year. From the front desk personnel to the cleaning/maintenance staff, this hotel is keyed in on customer/business traveller needs. They consistently hit the mark as well as exceed it. Even though this is a chain, it has consistenty... More

I was very pleased with the support of the staff. Whatever we asked your staff made sure we had it. From the Cleaning workers to the Front Desk. I really enjoyed my staff. The was friendly and informative. Event I asked for the staff went above and beyond finding the information. The best Staff in a Hotel I have been... More