Recently stayed at Mercure for a wedding weekend. When we arrived at the desk, the young lady behind the counter was far from friendly. Dinner in the Billabong Restaraunt was a disaster. Firstly we waited half an hour for a bottle of wine from the wine list, only to be told that it wasnt available. We then ordered another bottle... More

Our only complaint was the dining service, we requested a dinner reservation for 7 pm were told 6.45. We were seated at out table the furtherest table from anywhere ordered our meal, 2 other couples were seated after us ordered there meals after us and were served their meals before us. We had been seated close to an hour before... More

My mum booked this as a gift, how dusgusting is this place. The rooms are covered in mould & very poorly cleaned. YOU at Accor should be embarrassed. The only nice thing to come out of my stay is I will never return. My parents thought i was over-reacting until they stayed there on the week-end for a Triathalon. Mum... More

the restaurant and pool bar were closed in the large pool area, did not feel at any time we were welcome to stay and enjoy the weekend. The food at breakfast was terrible and restaurant was too crowded, more restaurants and bars should be open and there should be more staff to offer more service. More

We bought a deal off Spreets that included breakfast and a massage. We travelled with 2 other families and had a great time. Initially trying to book in and confirm transfers, etc was testing. Our flights were changed and we informed the resort but it must not have filtered through to the transfer run sheet. Once we were picked up... More