I cannot imagine a better location for visiting the beautiful town of New Bern, North Carolina. Wonderfully situated on the river front, the charming town is actually outside the front door of the hotel -- an asset that we quickly took advantage of. The desk clerk was just charming and informative and we found the property to be in very...
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We first just want to thank you for staying with us and for taking the time to let us know what you thought about our hotel! We are incredibly pleased to hear that we were able to accommodate all of your needs and we hope that you will choose to stay with us again next time you are in town!...
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I am a long-standing Hilton Honors member, and choose Hilton brand hotels because of their standard of excellence, custom care and cleanliness. On my recent stay at the Hilton New Bern/Riverfront from January 18-20, this hotel failed to meet any standard for a decent hotel. Normally I would not have complained about some of the conditions, but would have simply...
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Thank you for taking the time to write about our property on TripAdvisor. I am very sorry you did not have the Hilton experience expected while at our hotel. I pride myself on the Hilton name and do not like hearing a guest of mine has had a subpar experience. I expect every guest be treated as if they were...
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Well the lobby is beautiful. The room though had some issues that I noticed. The view is pretty its on the riverfront. Black spots on the sheets and room smelled a bit. The heat didn't work in the room. There was loud drilling going on, or something loud at 11:30am. WTF! Lol the only good thing was there was an...
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Thank you for staying with us and for taking the time to let us know how your recent stay with us was. We apologize for any inconvienences that you were faced with and we assure you that management has been made aware of these issues. We hope that you will choose to stay with us again next time you are...
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We just needed a place to sleep. We checked in very late and woke up early, and had a great night sleep! Comfortable bed, clean bathroom what more could you ask for!
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Thank you for staying with us and taking the time to let us know how your night with us was! We're pleased that you enjoyed everything and we hope that next time you are in the area you will stay with us again.
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It Was A Nice Hotel To Stay In The Beds Were Very Comfortable Room Was Good Alittle Small There Were Some Spots That Could Of Been Cleaner I Do Work At A Hampton Inn & Suites So I Did Look to See How Clean It Was There Was Hair On The Ceiling Stains On The Chairs And Carpet But For...
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We want you to know that we appreciate your comments and concerns and we want to assure you that we will use them to better our hotel. Thank you for staying with us and we hope that you will stay with us again next time you are in the area!
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I will admit I was a bit nervous about staying at this facility based on some of the previous reviews, however the name brand and the lure of riverfront accomodations won out and I am so happy I proceeded with my reservations.
When I arrived Sunday evening, Dec. 11, 2011, the front desk staff greeted me warmly, checked me in...
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Thank you for staying with us and for taking the time to let us know how much you enjoyed your stay! We are pleased that we were able to accomodate all of your needs and we do apologize for any inconvienence that you may have experienced. We hope to see you again soon when you can stay longer and get...
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We drove for nine hours in holiday traffic to share Thanksgiving with family residing in New Bern, North Carolina. Our reservation for dinner was at 3pm and we arrived with 30 minutes to spare. We were greeted warmly by front desk, our check in was expedient and we were even able to park very close to the entry of the...
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First, I want to thank you for taking the time to both write us and speak with our staff about your recent experience at our hotel. I extend my most sincere apologies and want to assure you that the GM of the property, whom I believe you have spoken with since this review, has met with all of our staff...
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I was excited to stay at this property when I was in the area for business. I lived in New Bern briefly as a kid and actually attended the Bicentennial fireworks on the site of what was to become this hotel on July 4th 1976. The park where the hotel is located is called (as it was then) Bicentennial Park....
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We're are very pleased to hear that you enjoyed your recent stay with us and that we were able to accomodate all of your needs. We look forward to seeing you and your family again in the near future.
Thank You!
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Although this hotel suffered damages from hurricane Irene, it is obvious they are trying to repair and improve the facility as quickly as possible. We had a nice stay , beautiful location , honored my Hilton upgrade as a Diamond member and gave us a suite. ( Not all hotels make the effort to do this) Breakfast was great .
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Thank you for your wonderful comments about our hotel! We're pleased to hear that you enjoyed your recent stay, despite all of the construction going on. Thank you agian for staying with us, and we hope to see you again soon.
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The hotel brings bands in during the summer on Friday and Sunday nights to promote their outdoor bar, 22 hours worth the weekend we were there. Our original room was less than 40’ from the amplified speakers; our room window rattled with the noise and we had to raise our voices to hear each other. After too much effort on...
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Thank you for taking the time to write about our hotel. We appreciate your comments and concerns. We truly care about our guests comfort. The hotel has been having bands on our deck for over a decade now and most individuals enjoy a Friday evening on the deck listening to music while on vacation. I apologize you did not enjoy...
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