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Holiday Inn Express Goldsboro

2.5 of 5
909 N. Spence Avenue, Goldsboro, NC 27534
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Holiday Inn Express Goldsboro
Ranked #5 of 11 hotels in Goldsboro
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47 reviews from our community

    Trip type
Traveller rating
    14
    14
    6
    9
    4
Date Rating
pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 April 2013

This is an older Holiday Inn but the rooms were clean and comfortable. The Inn is located located near several retail stores. Check in was a challenge. We were put in a room on the second floor, the problem with that was it took three trips back to the front desk to get a key that worked. The breakfast staff... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
9 April 2013

Thanks for sharing your comments about your recent stay with us. I'm sorry you had challenges during your check in, and hope you will accept my sincere apologies. I know you have a lot of hotels to choose from and we really appreciate your business. I hope you will let us serve you here again. More

Texas
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 March 2013

The room showed some wear and not totally clean, keys were duds had to go back for more. Not a big deal. Staff card keys were not working well either. Again not a big deal, just the kind of consistency that HIE can't quite deliver like a Hampton. Wish the hotel put some effort in the fitness room, wonder when... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
15 March 2013

Thank you for your candid comments about your recent stay with us. I'm sorry you were unhappy with the conditions you found here and hope you will accept my sincere apologies. We value all guest feedback,and I will use your review in discussions and training to improve our operation so we can make sure all our guests are happy here.... More

Supply, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 January 2013

Had a great stay! Room was clean and confortable. Management and staff took care of all my needs.The best part was Miss Ann in the resturant. She went above and beyond to make sure that everyone was taken care of. The dining area was very clean,well stocked and she performs all this with a great attitude and award-winning smile!!! She... More

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
29 January 2013

Thank you for making your very first TA review about your recent experience with us! I'm glad you were happy with the service and accommodations we provide, and really appreciate your kind words and 5 star rating. Miss Ann is terrific and inspires us all to do our best with every guest, every day. I'll be sure she receives the... More

Manson, North Carolina
2 reviews
4 of 5 stars Reviewed 28 December 2012

Over all I had a great experience the whole 6 weeks i was at this Hotel. The Staff were absolutely wonderful. The hotel Manager was Awsome, she is one of the main reasons why I would reccomend this particular hotel to someone. Her name is Cynthia, she had the most heart warming smile and she always greeted me with it... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
15 January 2013

Thank you very much for your lengthy visit and wonderful review and recommendation! I am so glad you were happy here and that we were able to make you feel comfortable during your time with us. Cynthia is an excellent manager and she inspires us and leads by example every day, making sure we all do our best with every... More

Bridgeport, Connecticut
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 10 December 2012

As a person who travels for business more than 180 days a year I am more than familiar with what makes a good hotel. I have been at this hotel for more than 150 days since February of this year. I have also stayed at several other Holiday Inns this year and I must say that the Holiday Inn Express... More

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
17 December 2012

I am very sorry for the problems you've encountered during your many visits with us, and hope you will accept my sincere apologies. Our hotel does review and address these situations very carefully. Guest safety and security are our first and foremost concerns, and I hope you will contact me via kenjacobs@zmchotels.com so we may obtain any additional details needed,... More

Saint Paul, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 October 2012

All I can say is - gross! We stayed here for a wedding in town and at first when you get there you think "well this is OK for the price." But the longer you stay and look around you notice that it is really dirty and run down every where. In fact, another group that was staying at the... More

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
30 October 2012

I am truly sorry about the bad experience you had here during your recent stay and hope you will accept my sincere apologies. Bed bugs are very rare in hotels, and we take each report very seriously, and follow established procedures for detection and elimination. I hope you will consider giving us another chance to earn your trust the next... More

Kansas City, Missouri, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 4 October 2012

Upon check in we realized the air wasn't working. We notified the front desk the next day after a day of working on assignment. Upon return, they notified us that it was repaired. Uh...Nope it wasn't. As we discussed moving to another hotel, out comes a Water Bug!! Yes, a big ole bug. Needless to say, I'm done. I don't... More

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KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
14 October 2012

Please accept my apologies for the conditions and service that were substandard during your recent visit. We are wokring with our pest control provider to prevent this from continuing. I am sorry too about the problems you had with your air conditioner, and will reveiw the proper procedures with our team to improve our response and resolution if this happens... More

Charlotte, North Carolina, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 October 2012

tHERE WAS MOLD GROWING on the nightstand and dead knats on my pillow and stains were everywhere. I had to wait 20 minutes for them to ask me Is ist really that dirty or can I still use the room for someone else. The next room was barely anybetter. I will never stay here again. The dirty room was bad... More

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
14 October 2012

I am very sorry you were so unhappy with your recent stay at our hotel and offer my sincere apologies for the poor service and conditions you exerienced, which are certainly not up to our usual standards. I will use your review in discussions and training to improve our operation, so that this does not recur. I hope you will... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 24 August 2012

Staff was friendly and rooms were clean but I had a lot of problemswith the Internet...breakfast area could be improved because it's shared with the lobby and is difficult to get around with luggage when checking out.

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
26 August 2012

Thank you for staying with us and for sharing your review. I'm sorry you had troubles with the internet and offer my apologies. We are working with our ISP to improve this important amenitiy, and hope to see things improve shortly. I hope you will give us another chance to earn your trust the next time you are in Goldsboro. More

Goldsboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 August 2012

I called and made reservations via telephone through Priority Club Points. I was paying with my visa card. It was a last minute decision because the movers were late. The staff here are GREAT! Everything was ready upon check in and the staff gave great options of where to dine and things the children may enjoy doing. The room was... More

Was this review helpful? Yes 1
KJacobsVPZMC, Guest Relations Manager at Holiday Inn Express Goldsboro, responded to this review
24 August 2012

Thank you very much for your recent visit and thorough review. I'm glad you were happy with your stay, and apologize for any problems you had with your air conditioning unit. I hope you were happy with the resolution options offered by our team when you brought this to our attention during your stay. We do whatever we can to... More

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Additional Information about Holiday Inn Express Goldsboro

Also Known As:
Holiday Inn Express Goldsboro Hotel
Holiday Inn Express Goldsboro Hotel Goldsboro
Holiday Inn Goldsboro
Goldsboro Holiday Inn
Address: 909 N. Spence Avenue, Goldsboro, NC 27534
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Goldsboro
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 hotels in Goldsboro
Price range (per night): INR4,966 - 7,007
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The award winning Holiday Inn Express of Goldsboro, proud home of the Seymour Johnson Air Force Base, invites you to experience some good ole southern hospitality. Whether you are a professional business traveler passing through or coming to our area, or family vacationers looking for an affordable, and dependably comfortable hotel close to some of North Carolina s most beautiful beaches, Holiday Inn Express of Goldsboro will be sure to deliver a high quality guest experience with excellent service. Goldsboro is centrally located in Wayne County, which is home to several wonderful and interesting attractions. We re just minutes from Seymour Johnston Air Force Base, a short drive to the Mount Olive Pickle factory, and less than two hours from Topsail Beach, and the Atlantic Ocean. Other area attractions include the Bentonville Civil War Battle Ground, the ECAP (formerly the George Whitfield) Sports Complex, Nahunta Pork, and you won t want to miss the beautiful Cliffs of Neuse State Park. Traveling with a precious furry companion? We gladly welcome pets!Planning a Wedding Reception, Family Reunion, Graduation Party, or other special event? We have the meeting space that you need, at a price you can afford! So come give us a look-see, you ll be glad you did. With our Can-Do Attitude and Service with a Smile, our Hospitality Team will be sure to exceed your expectations. ... more   less 
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