This rustic hotel, although hard to find with the road construction, was amazing. The front desk staff was great. They were very knowledgable about the surrounding community and the events that were taking place. They done there best to make sure that everything was just right. The house keeping staff couldnt have been better. If we asked for anything it... more

When you arrive at this hotel the check in seames always to be a problem. I did not see the reason but it seams staff are not prepared like in other hotels. There were many people waiting for check in and the staff was overstressed. The rooms are OK. The A/C is really old fashionned and too loud for hotel... more

Best Western in Cherokee is not worth the money! The room was supposed to be ready by 3:00pm. Forget that, try 2 hours later. Maids or housekeepers did not do what we expected. Room not sanitized as it should have been. Used a debit card to pay for the room and they swore that the card was no good because... more

The room was basic, no frills but ok. The AC was old and made a very annoying sound....all night. The maid staff was terrible and very unprofessional. I made a few calls to the front desk. They were simple questions that any employee should know. Yet, I had to make calls on different "shifts" to find someone on 2nd who... more

Looking at prior reviews, I was reluctant to stay at this motel. I had no choice, as I was traveling with my dog. The casino so graciously comped this visit. To my surprise, I was elated to feel as comfortable here as I do at the Casino Hotel! Maybe a little more comfortable.... The rooms are redecorated and very nicely... more

This hotel has to be the best kept secret in Cherokee. When I read the reviews, I was a little skeptical of making a reservation. However I always stay at Best Westerns and wanted to redeem my Rewards Club points, so I decided to book with them. The front desk staff was more than willing to accommodate me the best... more

This room was a comped room from Harrahs Cherokee. After seeing the room, I would rather have slept in my car. The room was old and tattered and freezing cold. The heat in the room did not work and the staff couldn't do anything about it. There were no outside lights indicating it was a Best Western. Although most of... more

Not happy! Given a confirmed reservation over the phone at one price, only to have it jacked up $40 at the front desk upon check-in. The reason? "The person who gave you that price didn't know what she was doing." Then she should not be answering the phone, or at least not quoting people until she is properly trained -... more

This was a room we were comped from Harrah's casino. For what it was, it might be ok. The front desk was helpful and friendly. The room was clean but not new or updated. Was close to resteraunts and some shopping. The one thing that was AWEFUL was the adjoining resteraunt. It was bad bad bad!! our food was undercooked.... more