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Best Western Great Smokies Inn


Hotel class 2.0 of 5
Highway 441 N & Aquoni Road, Cherokee, NC 28719
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Reviews you can trust

68% Do not recommend
3.0 of 5 stars 28 reviews
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2 of 5 stars
north carolina
12 Oct 2009 | Trip type: Family

We stayed at the best western from oct10th-12th 2009. We did not get any MAID SERVICE. We called the front desk on Sunday night, and told them we did not have any towels that were clean, no soap or tissue for the bath room.Our'MAID' did not come in the room during our stay. She did leave us a envelope to... more

Perfect
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5 of 5 stars
everywhere
11 Oct 2009 | Trip type: Family

This rustic hotel, although hard to find with the road construction, was amazing. The front desk staff was great. They were very knowledgable about the surrounding community and the events that were taking place. They done there best to make sure that everything was just right. The house keeping staff couldnt have been better. If we asked for anything it... more

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3 of 5 stars
Zug, Switzerland
1 Sep 2009 | Trip type: Family

When you arrive at this hotel the check in seames always to be a problem. I did not see the reason but it seams staff are not prepared like in other hotels. There were many people waiting for check in and the staff was overstressed. The rooms are OK. The A/C is really old fashionned and too loud for hotel... more

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1 of 5 stars
Columbia, SC
18 Jul 2009

Best Western in Cherokee is not worth the money! The room was supposed to be ready by 3:00pm. Forget that, try 2 hours later. Maids or housekeepers did not do what we expected. Room not sanitized as it should have been. Used a debit card to pay for the room and they swore that the card was no good because... more

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2 of 5 stars
Asheville, NC
16 Jul 2009 | Trip type: Family

The room was basic, no frills but ok. The AC was old and made a very annoying sound....all night. The maid staff was terrible and very unprofessional. I made a few calls to the front desk. They were simple questions that any employee should know. Yet, I had to make calls on different "shifts" to find someone on 2nd who... more

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5 of 5 stars
Columbia, SC
3 Jul 2009 | Trip type: Couples

Looking at prior reviews, I was reluctant to stay at this motel. I had no choice, as I was traveling with my dog. The casino so graciously comped this visit. To my surprise, I was elated to feel as comfortable here as I do at the Casino Hotel! Maybe a little more comfortable.... The rooms are redecorated and very nicely... more

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5 of 5 stars
traveljunkiiie
24 Jun 2009 | Trip type: Friends getaway

This hotel has to be the best kept secret in Cherokee. When I read the reviews, I was a little skeptical of making a reservation. However I always stay at Best Westerns and wanted to redeem my Rewards Club points, so I decided to book with them. The front desk staff was more than willing to accommodate me the best... more

Just Awful
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1 of 5 stars
Brooklyn, New York
5 Mar 2009 | Trip type: Friends getaway
1/1 found this review helpful

This room was a comped room from Harrahs Cherokee. After seeing the room, I would rather have slept in my car. The room was old and tattered and freezing cold. The heat in the room did not work and the staff couldn't do anything about it. There were no outside lights indicating it was a Best Western. Although most of... more

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1 of 5 stars
NC
25 Oct 2008 | Trip type: Couples
2/2 found this review helpful

Not happy! Given a confirmed reservation over the phone at one price, only to have it jacked up $40 at the front desk upon check-in. The reason? "The person who gave you that price didn't know what she was doing." Then she should not be answering the phone, or at least not quoting people until she is properly trained -... more

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3 of 5 stars
Georgia
22 Sep 2008

This was a room we were comped from Harrah's casino. For what it was, it might be ok. The front desk was helpful and friendly. The room was clean but not new or updated. Was close to resteraunts and some shopping. The one thing that was AWEFUL was the adjoining resteraunt. It was bad bad bad!! our food was undercooked.... more

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Best Western Great Smokies Inn Also Known As

  • Best Western Cherokee
  • Cherokee Best Western
Address: Highway 441 N & Aquoni Road, Cherokee, NC 28719