My partner and I booked this hotel in September on our way to Dollywood and the Great Smokey Mountains. We left Jacksonville, Florida (and 8 hour drive) 8 hours earlier than expected. We were kids in a candy store, so we couldn't wait. We didn't think about how this would affect check-in. We arrived at 7am, check-in time was at... more

After reading reviews, I was a little concerned about staying in Cherokee hotels. This place was fine, not 5 star mind you, but fine. The room was clean ,the people nice enough and we would use this hotel again. more

Great trip; Only negative about our stay was our room location at the hotel was on the bottom floor in the back.... Cellular phone service does not work in the middle bottom floors because of the hill behind the hotel. Breakfast is very nice here, always a lot of food and everything is good.... This is our 3rd stay at... more

Room 105, first floor, facing mountain side Pros: shower temperature was hot enough, great mattresses. The bathroom was large and clean, no mildew at all. Cons: check in was not the greatest: arrived at 2:30 pm and was told we HAD to wait until 3:00 pm (even though the rooms were available). We decided to wait in the foyer and... more

This hotel has nice comfortable rooms, a good breakfast, and the staff is friendly and attentive. The kids loved the pool. It is an excellent value for the money. more

Traveled to Cherokee this weekend with my son and 9 other families to play in a baseball tournament. Comfort Suites worked us a good rate and even adjusted the rates for families that didn't get suites. The hotel was booked solid for the weekend and the staff made every effort to accomindate our needs. We had all booked suites but... more

This hotel was great. They had the best rates in the city when we were there, as well as super friendly staff. The hotel exterior, interior, and room were spotless! There was coffee in the lobby, and they left tea bags in the hotel rooms for us non-coffee drinkers. The location was great, the views very nice, and the breakfast... more

Really nice place - clean, friendly staff, decent breakfast and a good base to explore the Great Smoky Mts. National Park more

Great price, great stay, great hotel, great area. Initially we chose this hotel because we were too tired to continue to Gatlinburg, I'm glad we did. Gatlinburg was a huge disappointment. We had a great time in Cherokee. This hotel was clean, staff friendly, and the room was top rate. more