I paid extra to stay on the club level and was very disappointed. Again, there was no docking station for a smartphone and the beds were sub-standard. They need to upgrade the beds and bedding. I am a Starwood Preferred Guest & this place is very convenient for me but I guess I'll have to upgrade to the Westin next... More

I actually liked this hotel. It's convenient to the airport, the staff was very friendly and helpful and the restaurant was great. The exercise room is better than average, which was great because there is really no place to run outside. All hotels now say they are "green", but I appreciated the recycling container and loved getting the $5 hotel... More

Nevertheless I pre-payed #3 rooms (I knew to arrive late because a dinner with customers), one of these has been sold to another person, so one of my colleagues has been moved to a different hotel. This is unacceptable, once someone pay for a room, no one can sell twice that room. This behaviour is unprofessional and inadequate to the... More

This hotel suited our needs perfectly when we stayed two separate nights in Charlotte to bookend a trip to Charleston, SC (about 3 1/2 hours away by car). The hotel's airport shuttle is reliable and convenient (every 1/2 hour), and when we returned from Charleston for our second night's stay, the concierge himself made a special trip in their second... More

How do I count the ways I hated my one-night stay at this hotel? 1. The hotel is near the airport -- and that's about it. There are no quality restaurants near it, and you'd need to drive 10-15 minutes away to get something if you didn't fancy the hotel's restaurant. 2. The rooms are old, shabby and really drab.... More

good clean rooms good staff front desk staff is super, great beds, shuttle service to and from the airport is good and on time. The only bad thing is the breakfast buffett is not worth your time or money. More

My husband and I are yearly travellers to the USA to visit family. We have tried other hotels in the area, but I can tell you, after 36 hours on two flights with layovers travelling from Sydney Australia, we want to get into our hire vehicle and get to bed. Fortunately, we get into Charlotte at between 9-11 and head... More

Great Location and nothing beats the beds at Sheraton. Staff were very good and convienent location in the Airport and Interstate. More

This hotel is clean, but it's a good thing the food at the hotel bar is good, because that's the only thing nearby. More