Stayed here during the National Flute Association conference, the rooms were well appointed, clean, and spacious. However, the front desk staff was extremely cold and unfriendly at check in. I think they were flustered by the number of conference attendees. Some members of the conference couldn't get in their rooms until 8 pm. I did not ask for any special...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I was happy to hear that you found many of our staff members friendly and our rooms clean and spacious. I apologize that our front desk team members did not provide a warm “Hilton Welcome” and that some of the conference attendees...
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First time at this Hotel:
Staff very friendly & helpful.
Food also very good on main level- Excelent Filet & Shrimp dinner.
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I’m so happy to hear that you found our staff to be friendly and helpful and that you enjoyed your dinner in our Coastal Kitchen Restaurant. We look forward to having you stay with us again!
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I was locked up in garage elevator P1 for more than 10-20 minutes. Door won't open and then suddenly it went one level down while they working on it. Security guards open the door for me by hand. I notified FD but didn't hear back during my stay. Elevator went on service immediately after the incident. I got an impression...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback.
I apologize for your experience in the parking garage elevators. The parking garage is not operated by our hotel having said that, it concerns me that the elevator in the garage was not operating correctly. I have contacted the property management company...
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The facility is excellent, clean, good bath products. We took advantage of great amenities for Hilton Honors guests. The Hilton is conveniently located in downtown within a few blocks of the trains and a sports arena. The rooms were decorated in deep purple and bamboo green that "grows on you." We had a king sized bed in two room styles....
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Thank you for staying with us and for your valuable feedback. I was pleased to hear that you enjoyed our beds, the room layout and decoration, the amenities and the location of our hotel.
It’s great to hear what we do well and what we need to improve on. We do offer some great benefits if you are Hilton Honors...
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I stayed at Hiltonn Charlotte Center City in part in annual National Black Deaf Advocated Conference. My first trip to Charlotte, NC. The Hotel is situated right in the heart of downtown Charlotte.
Once i arrived, i was greeted by customer service who check me in. It went smoothly. I have to tell you the rooom is beautiful. Im facing...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I’m so happy to hear that you had a great conference at our hotel and you were able to meet new friends in our atrium area. We enjoyed being the host of your conference and we hope the National Black Deaf Advocates...
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Bought the valet/room package and was totally worth it. We were in town for an NFL preseason game. Staff was excellent as was the room and location. Can walk every where in the city. Left our luggage at the bell hop stand and toured the city the next day. The hotel gladly kept our car during our walk about the...
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Thank you for staying with us and for taking the time to provide us with your valuable feedback. I’m so happy to hear that you had an awesome weekend while staying with us. I was also pleased to hear that you found our staff, room and location to be excellent!
We look forward to having you stay with us again,...
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Very good downtown location if you have business nearby. Expected Hilton in room standards but for the price in comparison to other family member hotels, i was hoping a real lobby, a bar atmosphere but entrance is more like residencial building. Breakfast room and restaurant gave me a depressing feeling, probably because of the vast empty space around it. But...
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Thank you for staying with us recently and for providing us your valuable comments.
I was happy to hear that our guest rooms were what you expected as being part of the Hilton Brand and that you enjoyed our location close to many office buildings and entertainment options.
Our bar, restaurant and our plaza atrium were all recently renovated. I...
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It was our first time visiting Charlotte and only stayed at this hotel due to the wedding block being reserved here. Our first encounter with a staff member was when my grandmother forgot the key to her suit case and someone came and clipped it off for her, which was very helpful. The next was when I had to call...
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Thank you for staying with us recently and for providing us your valuable comments.
I was happy to hear that your first interaction with our staff was a positive one. I apologize that we failed to follow through on your other requests.
I was disappointed to hear that one of our housekeeping team members left a dirty towel in your...
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although the hotel was absolutely perfect i have to mention the horrible airport transportation.. never waited so long and called the reservation about three times. just stayed 1 night as i missed my flight to pbi. got an airline discount and can´t complain about anything. clean and comfortable.
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Thank you for staying with us during your short visit to Charlotte. I glad to hear that our hotel was absolutely perfect and that you found it to be clean & comfortable.
Would it be possible for you to email me at glenn.simon@hilton.com with more details regarding your airport transportation experience? Our hotel does not provide airport transportation but if...
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Hotel was clean (except for the one coffee wrapper that stayed behind my desk the whole time. Guess the maids never saw it. I didn't use any of the coffee/tea items). Staff was friendly, check-in was VERY FAST and easy. Was there with a convention and usually would expect long lines. Was checked in within 15 minutes from the time...
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Thank you for staying with us during your recent visit and for taking the time to provide us with your valuable feedback. I was glad to hear that you found our staff friendly, the hotel clean, our beds comfortable and the parking accessible. I hope you return and have a chance to enjoy our breakfast buffet which is priced at...
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236 Reviews
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281 Reviews
