We stayed at this property over Christmas while attend the Bowl Game. The service was horrible. The Presidential Suite never carried ESPN even after being asked numerous times to accommodate our request. We were told that the TV channels changed daily. The food offered in the Hospitality Suite is a health hazard due to improper handling. Our sushi was out... More

This spot is great and within an easy walk to all of the stuff that's downtown in Charlotte. There's also a fairly decent sports bar in the lobby and a wine bar in the evenings. It doubles as the breakfast location in the morning. There's also a Starbucks in the hotel. The staff was very helpful and accomodating. More

I would expect nothing less than great service from a Marriott. I am there on business often. It's a good choice! More

We spent a weekend with my wife and my baby. Let me tell you that the front desk and all the staff (from the valet to the lady preparing omelettes at breakfast) were very nice. You can see they enjoy their job! The hotel is downtown and it can take a while to get in since the driveway is very... More

Rooms are quiet as it is far enough away from the EpiCenter to not have the droning late night noise you might get if you are on the 'wrong side' at the Omni or Ritz. Yet close enough to get to all the uptown locations if you are walking. Agree with other reviewers that the workout room could use some... More

Stay here frequently on business and the service is always exceptional. The desk staff have always gone out of their way to make sure I have the best room available. The rooms are clean, quiet, and comfortable. The service staff are exceptionally friendly. The workout room could use a little facelift (and was it every hot in there!), but all... More

The horrible connectivity and lack of warm food makes this a bad choice for anyone in town on business who needs the Internet or a good meal. The beds are good at least More

Hotel conviently located to lots of popular attractions and resturants. Hotel very clean and has good resturants on site. Staff members are very accomadating. Rooms are large and very clean. Easy to find when traveling Interstate 77. Very nice shopping malls close by, with many upscale merchants. We would make it a point to stay here again when traveling through... More

Awesome Welcome email asking "Do you want Concierge Level for 20 dollars (I said yes) and I also chose to have an early check-in. Received email back.. "Concierge is closed on Weekends and can't do early Check-In despite being a Elite Marriott Member." UMMM..Why did you bother sending it out? Marriott really needs to start opening up the Conceirge level... More