The managers reception was very poor. Hotel was clean and staff were friendly. But Embassy Suites needs to improve in general or we will no longer stay in them. They used to be a good value, with a good managers reception and breakfast. Breakfast was too crowded and just ok. More

We stayed at the Embassy suites for a Church function. The room was very nice and spaceous. We stayed in a corner suite. The staff was wonderful and treated us well. The managers reception could have been better. They served the same items every day. The breakfast was out of this world. Every morning a staff member would greet me... More

Stayed here overnight so we could catch a 6 AM international flight and had to be at airport by 4:30. Shuttle service was great. I do wish there was someway to get a "breakfast to go" (donuts, breakfast bars, fruit,etc) for those of us that can't have your delicious sit down breakfast - by the time we had checked into... More

This hotel had its Air conditioning units outside making so much noise, almost felt like i was living inside a factory., had no choice but to lodge a complain.. the staff has been extremely unacommodating and almost close to being rude... NOT RECOMMNDED place to stay.... The manager Denis and her deputy at the front desk were rude like they... More

Decided to take two days to drive back from visiting family in Atlanta. We stopped in Charlotte because it's half way home. I originally thought this hotel was in the city center, but found out it was a bit south of the city. But that ended up being OK. The suite was great, clean and soundproof. I needed a good... More

I have read some of the other reviews and have had a totally different experience. This is a VERY nice hotel first off. I found it clean, the staff is very nice and helpful, the rooms are large and comfortable. I love Embassy Suites and find them very consistent in their product. I would absolutely recommend this hotel and would... More

I have stayed in various Embassy suites all over the U.S and this is by far the worst one. We booked a two night stay over the July 4th weekend. The room they first put us in had a strong musty odor similar to a wet basement. They then moved us to another room on a different floor. This room... More

I booked two rooms at this Embassy Suites to spend 2 days in Charlotte. The staff was very friendly at the front desk and at the nightly reception. However, the rooms didn't feel very clean. Both rooms smelled very musty and like mildew. The room my husband and I stayed in had a cockroach the size of my pinky and... More

The room was clean and above average. The bed was absolutely one of the most comfortable I've ever slept on - divine. Now, for the negative. I was expecting to have a nice selection of channels on the TV, not so. I was looking forward to catching up on some shows but did not get to watch them because of... More