This is the 2nd time I've stayed at a Westin in the past 3 months for work and the service has been poor. When I arrived, there was no one to help me with my bags or even hold the door for me so I could wheel my own bags in. I was told by an employee that the gift...
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Thank you for your review. We at Westin pride ourselves on high levels of service so your feedback is helpful in allowing us to continually improve guest experiences. We hope business or pleasure brings you back to our hotel soon so we can show you a true Westin experience.
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I stayed in this hotel in November 2011. Let's just say the stay was a complete comedy of errors. First, I have to admit the room was nice. It was actually two rooms combined in to one - so it had a living room, bedroom and two bathrooms. Quite nice. However, the "master" bath had hair in the sink at...
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Thank you for your review. We are happy to know you enjoyed your hotel suite however we apologize your stay at our hotel did not exceed your expectations overall. We hope you will choose the Westin Charlotte again and allow us to show you a relaxing and renewing experience.
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Great room and staff was excellent. Needed to get to the airport and had a cab within 5 minutes. Room and bed comfort over the top. Definately will come back..
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Thank you for your review! We are delighted to know your stay here at the Westin Charlotte during the wedding weekend was enjoyable. We will have a Heavenly Bed® waiting for you the next time you stay with us!
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Recently stayed 5 days at the Westin in CLT and really regretted not using my company discount to stay at the new Ritz instead. Yes we used cash and SPG points to only pay $60 per night, and I guess we got what we paid for... a $60 Motel experience of substandard customer service and dated rooms with beat up...
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We apologize your stay at The Westin Charlotte did not exceed your expectations. We just finished completion on Westin Workout® and now guests no longer have to bring their gym clothes with them. We have a full line of New Balance® workout gear available for our guests. We believe in preserving wellness in travel and with our New Balance® gear...
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There is so much wrong with this property I don't know where to start! The Director of Sales needs to be removed from his position. He doesn't know the first thing about how to take care of his clients. We pay your salary!!!!! The food in the presidential suite was not kept at safe food handling temps. Sushi was left...
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We passed through Charlotte and stayed over night. We needed a dog friendly hotel and not a dump. I found the Westin online and the rate was excellent (gov. rate). The Westin is just off the interstate and the re-entry ramp is right there to. Many restaurants to walk to within a few minutes.
The room was huge and the...
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Thank you for your review! We are delighted to know your stay in our Heavenly Bed® left you feeling relaxed and renewed! We are also pleased to know your pet enjoyed our Heavenly Dog Bed ® as well! We hope you’ll be passing through Charlotte again very soon!
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I'm an SPG member and was able to use a combination of cash and points. For the number of points and cash I spent, I was expecting more. However, if I were paying full price, I would have been disappointed. The pros are that:
-Great location downtown - close to so many things, including the stadium ( we were there...
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We are delighted to know you are an SPG member and that you chose to stay at The Westin Charlotte during your trip to the Queen City! We hope you have many memorable moments from the ACC Championship. We’re glad you enjoyed the Heavenly Bed® as well as the Heavenly Shower ®. Next time you stay with us, we would...
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I spent three nights here while attending an on-site conference in November. The staff was very friendly, and the hotel was typical of Westin properties -- great bed, and clean, new-feeling room. My only beef was that the fitness center was under renovation -- a fact the staff failed to mention upon check-in. The alternative facility was a narrow room...
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Thank you for your review! We are delighted to know our recently renovated guest rooms left you feeling renewed! Our Westin Workout® Refresh is now complete so the next time you’re in the Queen City you’ll be able to power-up in an even better space. Check out our facebook page for photos of the transformation!
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I enjoyed my stay at Westin Charlotte. I requested a king bed on the top most floor and they honored my request. Everything is relatively new and clean.
With a king bed, they is extra room and the hotel puts in a chair with an ottoman--this is nice for reading.
It was business trip and I was able to work...
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Thank you for your kind review! We are glad you enjoyed your stay at The Westin Charlotte and that we were able to honor your request for an upgraded room! We hope to see you again soon!
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My husband and I went down for a weekend and had a great stay. The staff was super helpful with all our needs. Beds very awesome! Everything was very nice. We got a super great deal on Priceline (name your own price $80/night) which was excellent. Hotel was easy to get to and in easy walking distance of EVERYTHING.
The...
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We’re delighted to know you enjoyed your stay here at The Westin Charlotte! I hope you enjoyed visiting the different areas around the Queen City – there’s so much to see and do! The next time you stay with us, take advantage of our 24/7 Service Express® team who can help you with any need you may have. Upon request,...
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