We used Starwood points to get a room here for two nights. We started out on the seventh floor, but as we were entering the room, it became apparent that our neighbors were a bit rowdy. We had no problem getting the hotel to move us to a different room on the fifth floor - one which was very quiet...
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Dear Brian_NVA,
Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your experience. We appreciate your kind words regarding our staff and bathroom décor. We apologize that our guest room did not meet your expectations and that there was a delay in receiving hot water. We take all feedback very seriously and...
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A girl's weekend in Charlotte was made so special by the accent on service of every hotel and restaurant employee we met. A trip to the uptown Mint Museum, shopping at Ikea,and a wonderful morning in the hotel pools and whirlpool made our stay fun, relaxing, and memorable. I loved the decor and just being away from the look-alike hotel...
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Dear Karen B,
Thank you for spending your girls’ weekend at The Ballantyne Hotel & Lodge and for providing feedback on your experience. We appreciate your compliments regarding our service, amenities and décor. We really strive to offer a truly exceptional experience, and we’re so delighted that you had a memorable and safe stay. We hope to welcome you back...
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We stayed here on New Years Eve on our way home from vacation in Florida. To be honest was a little nervous being that it was NYE and they had a party for all the hotel guests (free) in the grand foyer. We arrived at 4pm and were upgraded to a suite which was an awesome surprise (especially since I...
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Dear elphie1162,
Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your feedback. We were happy that we were able to accommodate you with suite upgrade and appreciate your kind words regarding our food, service and New Year’s Eve party. It was our goal to offer something festive yet attractive to our...
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This is one of the very few times that I was not in my home for Christmas. My husband and I went to Charlotte to spend Christmas with our son and his family. The Hotel was beautifully decorated and everyone was so friendly. We hope to visit the Ballantyne Hotel again soon.
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Dear whimsical1,
Thank you for staying at The Ballantyne Hotel & Lodge during Christmas and for taking the time to share your experience. We are delighted that you enjoyed our holiday decor and warm service.
We hope you had a wonderful visit with your family, and we look forward to welcoming you back soon.
Kind regards,
Hotel Management
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We were looking for a driving distance family winter break for our family of 4 (Dad, Mom, 3 and 5-year old girls) and decided to try the the Ballantyne.
We live in central VA with a limited number of options - we've gone to the Hyatt Chesapeake Bay (very good, but limited off-resort options), the Greenbrier (ditto and very expensive)...
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Dear AlxStevens0,
Thank for choosing The Ballantyne for your family winter getaway and for taking the time to share your experience. We’re glad you enjoyed your stay and appreciate your compliments regarding our parlor suite, indoor pool and fitness facilities, in-room dining, service and free valet parking. We apologize that our cuisine at Gallery did not meet your expectations. We...
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Our company hosted our annual executive meetings here. We are a small group, but you would of never of guessed it. From the bid process, through our meetings to our checkout the hotel blew away their other "diamond" competitors in the area. While not the cheapest choice, we are very, very glad we choose this world class location!
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Dear Pizan55,
Thank you for hosting your meetings with The Ballantyne Hotel & Lodge and for taking the time to share your experience. We are delighted that your entire experience was seamless - from the bid process through checkout. Our team works hard to provide the best service every step of the way, especially when it comes to creating a...
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With spouse, I decided to do a great escape from regular type hotel to THEE HOTEL. Our platinum card status got us upgraded to a suite at no additional charge. Staff, service, dining, in-room all excellent.
Spa and Golf resort tops it off.
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Dear XCite Advertising,
Thank you for choosing to stay at The Ballantyne Hotel & Lodge and for sharing your experience. We are so happy you and your husband enjoyed a wonderful getaway in our parlor suite. Thank you for your compliments regarding our staff, service, dining, accommodations and amenities. We are dedicated to offering an exceptional stay experience to each...
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Stayed 3 wonderful nights at this luxury hotel. First class restaurant, rooms are top notch. Excellent service. Awesome gym, pool, and golf course.
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Dear rdklomp,
Thanks so much for staying at The Ballantyne Hotel & Lodge and for sharing your positive feedback. We are appreciative of your compliments regarding our accommodations, dining at Gallery Restaurant, service and additional amenities. We strive to provide a truly exceptional stay experience for all of our guests. We hope to welcome you back soon!
Sincerely,
Hotel Management
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I didn't stay at the hotel, but I did experience great customer service. I'm a meeting planner and had an event there where the hotel hosted a lunch for other meeting planners. While you can expect a hotel to showcase itself to an audience like this, you don't always know about the customer service that goes on behind the scenes....
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Dear amtalbot,
Thank you for hosting your event at The Ballantyne Hotel & Lodge and for taking the time to share your recent positive experience. We’re delighted that you were pleased with the entire event process, and we really appreciate your comments regarding our great customer service and cuisine. Our team works diligently to provide an effortless event planning experience,...
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We wewe going to start and end our trip to North & South Carolina by flying into & out of Raleigh/Durham. I arranged to fly home from Charlotte so that we could stay at "The Ballantyne" and my wife & I were not disappointed. Valet parking is included in your hotel stay and was very quick when we needed our...
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Dear mcfaddenman,
Thanks so much for including us in your visit to the Carolinas and for taking the time to share your experience. We really appreciate your kind words regarding our valet service, Gallery Restaurant and overall customer service. At The Ballantyne Hotel & Lodge, we are dedicated to providing the best stay experience, and we are so happy you...
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