And really, I'm not that difficult to impress. Though the folks who work here are generally friendly I found the service to be somewhat inconsistent. For example, bed fully made one day, partially made the next. Also, the toilet was clogged upon check in. I let staff know and it was fixed quickly. The shower on day 1 was warm... more

First time here...nice clean room...fairly comfortable beds but didn't care for pillows...can't understand why luxury hotels always charge for room Internet when economy hotels don't...could hear person on phone from adjoining room...called for extra blanketand a shower cap which was delivered 5 mins later...room food service not so good...nice presentation but several wrong or missing items...dinner delivered 30 mins later... more

We got there and they told us to give them our luggage so we did and it took them an hour to get our luggage. They had trouble getting out room cards. There was a leak in the room that leaked on my mothers computer on the desk. My sister had her WHOLE wedding there including the reception. The food... more

Stayed here on a weekend night while returning from vacation. Hotel is located in a quiet woodsy area with many onsite facilities. The only staff I interacted with was the check-in associate, she was quite nice and gave us an early check-in since we were going to Woodbury Common for the day. The hotel was old, but nicely updated in... more

My husband and I have stayed at this hotel several times each year for 8-9 years. The location is lovely, in a lush wooded setting, but the hotel has changed. The concierge lounge was closed on Sun. night and Mon. a.m. possibly due to lack of traffic in the hotel. Therefore we were given breakfast in the hotel restaurant. Food... more

We stayed there for a nearby wedding. Very nice hotel. Super clean, very comfortable, and very good service. Good rate too. Bathrooms were small, but everything else was great. more

Very impressed with this hotel. The room was clean and roomy, the staff was polite, the restaurant was good, and it was in a nice location off the road. Not the best deal out there (what can I say, I'm from a small town...it's hard for me to pay $180 for one night at a hotel), but if you've got... more

The hotel was 100% full, with several weddings and events going on. I wouldn't have known that from the excellent service we received. Even after hours, when Housekeeping was gone, Security handled our requests. The rooms are a decent size, and are beautifully appointed. Perfect except for the ceiling repair in the bathroom was poorly done. As Gold members, we... more

I really hate to slam a hotel where I spent most of my life (seems that way) in sister properties around the world but .... this is not a total slam. I agree with almost all other reviewers except the 5 ratings. It could be a 4 on a really good day, it most likely not be rated above a... more