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West Seneca

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Staybridge Suites Buffalo/West Seneca


Hotel class 3.0 of 5
162 Slade Ave, West Seneca, NY 14224
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80% Recommend
3.5 of 5 stars 5 reviews
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4 of 5 stars
mainetobuffalo   2 contributions
poland, me
13 Jan 2010 | Trip type: Business, Solo travel

I stayed at this hotel for 3 months while looking to purchase a house, and overall it was a pleasant experience. The rooms are brand new, with very nice flat screen TVs (two of them in my room). Bed was very comfortable, kitchen adequate, and enough room for a long stay. They let you use a BBQ grill on the... more

Management response from
KevinVerrall, Vice President & General Manager

Thank You for posting on TripAdvisor. Its always nice to hear when we have exceeded the expectations of our guests at the Staybridge Suites Buffalo/West Seneca. Our best source of advertising are words from the mouths of our guests or in this case strokes from your keyboard. I will be sure to share your comments with our entire team. Thanks...

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4 of 5 stars
FreqTraveler_Buf   1 contribution
Buffalo NY
30 Dec 2009 | Trip type: Business, Solo travel

I stayed here for about a month. It is better than I had expected - the rooms are really very livable. Beds are comfortable, AC/Heat works very well. I did not eat the dinners - food quality seems just OK. Breakfast was passable. I will stay there again in a heartbeat though. Front desk team was very nice and helpful.... more

Management response from
KevinVerrall, Vice President & General Manager

Thank you for posting on TripAdvisor. Its always nice to know that we have delivered on our promise to keep our guests 100% satisfied. I will be certain to share your post with all of the members of our team. Again, Thank You and we look forward to seeing you on your next visit. Yours In Hospitality, Kevin Verrall

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2 of 5 stars
dustyroad14   1 contribution
Boston
14 Dec 2009 | Trip type: Family

I stayed here with my extended family while we attended a funeral in Buffalo. We had a very bad customer service experience. We had booked one room with a King and two double beds with an adjoining suite. We wanted this larger room to host extended family in between the wake and mass that weekend. When we arrived we were... more

Management response from
KevinVerrall, Vice President & General Manager

Thank you for posting on TripAdvisor. I apologize that your experience while staying with us was not the up to your expectations and certainly not mine or any member of our team. I encourage you to contact me directly at the hotel or on my cell phone at 716-553-7556 so that I can apologize personally and hopefully make amends that...

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3 of 5 stars
GriffinFlorida   1 contribution
Florida
5 Nov 2009 | Trip type: Business, Solo travel

I am staying here long term and find the management to be very cheep. Most hotels furnish soap and shampoo everyday if needed. This hotel does not unless you beg. My furnace quit working and was not fixed when promised. They did let me move to a similar room. Both rooms ice maker did not work on the refrigerator and... more

Management response from
KevinVerrall, Vice President & General Manager

Thank you for posting on TripAdvisor. I apologize that we didn't meet your expectations at the Staybridge Suites Buffalo South. After reviewing your comments with our team we agreed with your observations and immediately took corrective action on all items. In closing I want to once extend my apologies as well my gratitude. Thanks to you, we are now delivering...

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3 of 5 stars
veebz   19 contributions
Toronto
4 Sep 2009 | Trip type: Friends getaway
1
person found this review helpful

Stayed at the Staybridge beginning of August to attend the DCI show. Location of the hotel is a bit stranded. However, you can see it right off the highway which is a plus. It was conveniently located in between the Ralph Wilson stadium and Galleria mall (the 2 places which we wanted/needed to go to). However, there wasn't very many... more

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Staybridge Suites Buffalo/West Seneca Address

162 Slade Ave, West Seneca, NY 14224
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