Cape Lodge has lovely grounds: the planting and setting are a dream. There are also some individual staff who are a delight. Rooms are spacious and meet the grade e.g. an iron/ironing board, a hairdryer, a TV, a minibar, bedside lights, a vanity mirror and so on. However, something is missing, and this 'missing something' is widespread. Without giving opinion,...
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Thank you for your comments regarding your recent visit to Cape Lodge and needless to say we were very upset that your experience at Cape Lodge was far from our usual standard.
We are horrified that you found some of our staff to be unhappy and unhelpful as we genuinely strive to deliver exceptional customer service and are exceedingly proud...
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