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Hilton Garden Inn Watertown/Thousand Islands

3.0 of 5
1290 Arsenal Street, Suite 8, Watertown, NY 13601
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Hilton Garden Inn Watertown/Thousand Islands
Ranked #4 of 16 hotels in Watertown
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71 reviews from our community

    Trip type
Traveller rating
    43
    18
    8
    2
    0
Date Rating
Toronto, Canada
Top Contributor
80 reviews 80 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 11 May 2013

I always stay at Hilton properties when I can, and in Watertown I had a choice between Hampton Inn and Hilton Garden. As the Hilton Garden was a bit cheaper, I booked there. It's a newer hotel, and was quite busy when we stayed, but staff seemed distracted, and I didn't get the usual intimate Hilton feeling. My hhonors profile... More

Was this review helpful? Yes 1
See 2 more reviews by Bankerboy1947 for Watertown
Jody P, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review
20 May 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we hope you will return to stay with us the next time you are in the area so we may show you the quality service and accommodations you have come to expect from our family of hotels.... More

forestville,ny
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 10 May 2013

When the reservation was made we requested a room closest to the pool. On arrival we found that we were almost furthest. It seems kind of simple that with five days notice you could switch stuff around but maybe twenty other people ahead of us asked to be closest to the pool. One of the room keys did not work... More

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See 5 more reviews by underfootthecat for Watertown
Jody P, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review
20 May 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we hope you will return to stay with us the next time you are in the area so we may show you the quality service and accommodations you have come to expect from our family of hotels.... More

Norwood, United States
1 review
5 of 5 stars Reviewed 2 May 2013

My husband and I decided spur of the moment to stay overnight in Watertown. We arrived and were given a room immediately which was very clean and beautiful. Our stay was great and we checked out. Upon arriving home (about an hour and half away) I realized that I had left my diamond earrings in the room. I called immediately... More

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Review collected in partnership with Hilton Garden Inn

Malden, United States
1 review
5 of 5 stars Reviewed 2 May 2013

Very clean hotel and rooms, great breakfast (cook to order), and friendly staff!! I would consider this hotel my first choice in the watertown, New York area. The beds were clean and comfy. the shower had great water pressure and no misc. hair lingering about.

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Review collected in partnership with Hilton Garden Inn

Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013

A very clean hotel just off the Interstate. Lots of restaurants and shopping nearby. Friendly and helpful staff, a quiet bar and restaurant. The rooms were super clean , and very quiet for a hotel just off the highway. I would stay there again.

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Review collected in partnership with Hilton Garden Inn

Ontario
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 27 April 2013

Booked a weekend getaway here and took the Bed and Breakfast Plan. Ate dinner our first night in the restaurant and had Fish Friday dinner. The restaurant attracted people from outside the hotel so it must be a popular evening locally. Breakfast was either serve yourself or have an omelet made. Lots of choice for fruit, yogurt, pastries, etc. The... More

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Browns Mills, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 23 April 2013

The hotel is nice. Pool, Hot tub and Fitness room were all nice. The staff were always very friendly, but there was no free breakfast. I did have dinner there one night and the food was very good but a little on the more exspensive side. From the hotel I could walk to 4 other hotels. I will be going... More

Was this review helpful? Yes 1

Review collected in partnership with Hilton Garden Inn

syracuse ny
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 22 April 2013

I had to stay overnite in Watertown for business. I did not have reservations, but that was no problem. The front desk staff were extremely polite and helpful. The Hotel looks fairly new, and the room was in great condition, nice decor, beds that you can adjust to the firmness level you want individually. The room I got was very... More

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Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 18 April 2013

No complaints at all. Quick processing, friendly staff, clean accommodations, comfy beds and staff were able to honour our personal request. We did not eat in the dining area on this visit but we did so on our last visit. There was alot of variety and you can have "made to order" omelets! Will definitely stay again!

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Review collected in partnership with Hilton Garden Inn

Warnerville NY
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 13 April 2013

I have seen the future – and it looks like Watertown. My first trek to northern New York in a couple of years brought me to the Hilton Garden Inn Watertown/Thousand Islands. It’s a very new Hilton property – only a year old – and is the vision of the future in HGI construction. The differences that have been engineered... More

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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Region: United States > New York > Watertown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 hotels in Watertown
Price range (per night): ₹ 7,338 - 10,539
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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Hilton Garden Inn Watertown/Thousand Islands
See the lowest price*
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