Had read reviews on this hotel and was not disappointed, the hotel is fairly new and was very clean! They had an issue with some cleaning help, was wondering why our room hadnt been cleaned when we arrived back in the afternoon, was told to find the cleaning lady and tell her to clean our room? Heard that two cleaning...
More
Dear Valued Patron,
I am so pleased you enjoyed your stay and that your planning to return. I do apologize about the inconvenience you faced while staying at our property in regards to the housekeeping department. As all organizations, we too experience turnover and lose valuable employees. We try to work as a team as much as possible in these...
More
Our group of 5 really enjoyed our 2 night stay here over the (US) Thanksgiving weekend. We were doing some intense shopping, and the hotel was the perfect place to rest. We had two adjoining rooms on the first floor. Paid 89.99 a night per room. They were large, roomy and clean. Beds were comfy. Great amenities... fridge and microwave...
More
Dear Shoppers,
We appreciate your generous review. It it always great to see we are meeting the expectations of our guests. We also know that shoppers, at times, can spend a lot of money on some items and we love to see that our room rate was not one of those items.
We hope you left Victor with an extraordinary...
More
We stayed on the second night of a short three-day road trip through upstate NY. This place was spotless, stem to stern. Comfy beds, large-sized rooms, great cable selection and the morning hot breakfast was top-notch. Wireless worked well. Normally I don't care about the lobbies, but this place had a nice cozy area with a fire place and TV....
More
Dear Traveler,
I wanted to thank you for your kind words about our hotel. Also I am extremely satisfied that you had a such a pleasant stay. We strive day in and day out trying to delivery a truly memorable guest experience and it is fulfilling to see we are achieving our goal.
From the entire staff we wish you...
More
Love this place!!! Clean! Spacious! Nice decor! Wonderful room! Love that hotel lobby! The staff are the sweet topping! Always accomodating, friendly, and tolerate my grumpy morning moments! It's how they role! (Just 4 u Patrick) Customer service and satisfaction come with sincerity...a real top priority! Thanks gang! Justin, Elizabeth, Patrick, Jennifer, Michael, Linda, Steven...and all the excellent housekeepers! My...
More
Joe,
It has been a pleasure having you stay at our hotel. I am extremely pleased that you have joined our Best Western family. What you said in your review was truly appreciated; we make every effort to make sure each and every guest interaction and experience is an extraordinary one.
From all of us at the Best Western Plus...
More
We visit family nearby and always stay here. We think it the best value. It's the best price for a 3 star motel in the area. The staff is friendly, the rooms are clean, and the breakfast is good though not great.
More
Dear Loyal Guest,
I am glad to see you are enjoying each and every stay at our hotel. We appreciate and value your business. It is people like you who we owe our success to. We hope to see you back soon.
Happy Holiday from all of us at the Best Western Plus Victor.
Truly,
Justin A Chapman, CHA
General...
More
I booked this hotel for two reasons: first being great reviews on TripAdvisor, second being a proximity to the location of my business meetings. Great choice. Although I am not a biggest fan of Best Western Hotels this one felt so different and so much better than the rest of the chain I saw. Rooms are large, very clean and...
More
Dear Guest,
I am extremely pleased you enjoyed a new twist on what the Best Western brand can delivery from staying at our property. Our location is one of the main reasons why people stay at our hotel. We are located right off interstate 90 and interstate 490 which make it very easy to access any location surrounding Rochester.
I...
More
Came in from Ottawa Canada in August to do some shopping and the locations of the hotel is the BEST. Front desk staff were amazing. Just felt bad for the guy doing breakfast on the Monday he also had to do checkout so he was a bit over worked, but still very nice.
Great beds, good breakfast, nice staff and...
More
Valued Traveler,
I am glad our hotel provided you with a great location to your destinations as well as a friendly and restful atmosphere. We strive to make every guest experience a successful one. Sometimes this includes helping other departments when people are out or sick. I am sure this is why the gentleman doing breakfast on Monday was also...
More
Our vehicle broke down in the middle of a 20 hr drive home from our family vacation and we thought we were doomed - Lucky for us, right off the exit was this oasis.
This hotel was by far the highlight of our return-home-family-vacation-drama. Our family of 7 was not only accommodated, the receptionist found us a room (only one...
More
Dear Guest,
When I read this review, it touched my heart. I have printed this review and posted it around all employees areas and I will be commending the staff on your behalf.
I am overjoyed to hear how accommodating our staff was to your travel needs. I know when your on the road, far away from home, you can...
More
Fantastic location close to all things you will need during vacation... Great and Nice people! Hats off to the people of this town theyre so very friendly. My kids love the pool and the breakfast! We stayed here during the Easter Weekend of 2011 one of the most memorable weekend for our family. But i would have to agree to...
More
Dear Traveler,
It is a pleasure to hear how you were treated during your previous stay; we take pride in being personable and down-to-earth to every guest.
I am displeased, however, to hear that you had a noisy stay. I will speak with the staff about shutting off laundry machines after 8pm. I thank you for your advise, because it...
More
This is my 2nd stay here, and I love this place. If I had to give one negative, it would be that the rooms are not sound proofed very well. But I never travel without my earplugs! This hotel is still new and very clean. The front desk staff are very polite, and my room was clean both days I...
More
Dear Valued Guest,
I am glad that you enjoyed your stay at our hotel. We strive to make every guest experience a memorable one. I do apologize about the thinness of the walls and I know how this can be frustrating to a guest. We try to separate our guests with a few rooms in between; however, sometimes we are...
More
48 Reviews
14 Reviews
48 Reviews
