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All 28 Syracuse hotels »

Crowne Plaza Hotel

3.5 of 5
701 East Genesee, Syracuse, NY 13210
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Ranked #14 of 28 hotels in Syracuse
3.0 of 5 stars 218 Reviews
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218 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • FREE parking(3)
  • Room service(3)
  • Very nice(3)
Traveller rating
    54
    66
    36
    37
    25
Only show reviews for Family (50) | Couples (48) | Business (50)
Date Rating
MrWonderfulToronto
Toronto
Top Contributor
70 reviews
56 helpful votes
1 of 5 stars Reviewed 3 February 2012

No help with luggage despite having visible disability. Room clerk not friendly which is a rare occurence in hotels. We asked for a room on a floor with ice machine which we got but, surprise, surprise, all three (3) ice machines were broken and had to wait 30 minutes to get some from room service. Clerk should have known. Full... More

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sroch59
Contributor
17 reviews
8 helpful votes
5 of 5 stars Reviewed 19 January 2012

stayed for the weekend . Hotel staff was very good. We had a group buffet dinner and it was very good. Very comfortable lobby. Rooms were well equipped and modern More

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Laura L
Ottawa, Ontario, Canada
1 review
5 of 5 stars Reviewed 18 January 2012

We came down for New Years. The hotel was very nice inside, the hotel food was great with a nice selection. The rooms were very modern, with a comfy bed and a very nice bathroom. Would 100% book again here. Also A+++ on service. More

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John S
Cavendish, Vermont
Contributor
12 reviews
1 helpful vote
4 of 5 stars Reviewed 16 January 2012

The rooms and the hotel are actually very nice and neat. But, bed was hard on the old back, the heat was horrible (we stayed in January). Had to set the temp to 75 just to get the room to about 65. The windows iced over on the inside, then melted and dripped water everywhere by morning. Walls were thin.... More

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NJNan
Norton, Massachusetts
Contributor
11 reviews
1 helpful vote
4 of 5 stars Reviewed 11 January 2012

This is one of the few hotels located near Syracuse University. Back in the day it was a Holiday Inn. The building is round so each room is pie-shaped which is a bit weird. The shape makes for a very crowded bathroom -- not a problem if you're traveling alone but a bit tight if your with another person. Shower,... More

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HotMessSundae
Manlius, New York
2 reviews
2 helpful votes
3 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Pros: Great view of the city. Interesting architecture--it's a cylinder-shaped building so the rooms are unusually shaped. I see others have found that to be odd but I enjoyed it. The decor was uber cool--the vibe gave me the feeling as though I was in a James Bond movie. The staff was extremely friendly and the place was very clean.... More

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BillSJ
San Jose
Senior Reviewer
10 reviews
3 helpful votes
2 of 5 stars Reviewed 10 December 2011

The design is goofy. Instead of a shower head, there's a perforated pie pan attached to the ceiling. Instead of shower curtains or doors, there's an immoble window that covers half the opening, assuring that water will get on the floor. (The TV and internet were nice, though.) Other issues: - Toilet doesn't flush properly - No tissues in room... More

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mcahill6912
Endicott, NY
Top Contributor
58 reviews
23 helpful votes
4 of 5 stars Reviewed 4 December 2011
1
person found this review helpful

This hotel was completely renovated a few years ago. It was once one of those cylindrical Holiday Inns popular in the 1960’s. When the interior was redesigned and rebuilt they “spared no expense”. I think it was simply called “W” at that time and then it became a Renaissance Hotel and now the Crown Plaza. The rooms are a warm... More

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adlaver
Cherry Hill, New Jersey
Contributor
11 reviews
3 helpful votes
4 of 5 stars Reviewed 28 November 2011

Have stayed here several times and it is as if they keep updating it between our visits! Nice, modern looking hotel that is now a Crowne Plaza (had been a Marriott Renaissance last time we were there) with good amenities, easy and free parking in an attached parking deck and decent sized rooms with comfy beds and a nice waterfall... More

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Runnergirl89
Boston, Massachusetts
Senior Contributor
23 reviews
14 helpful votes
4 of 5 stars Reviewed 17 November 2011
1
person found this review helpful

I stayed at the Crown Plaza recently with my husband while in Syracuse for a college football game. The hotel has undergone renovations since we last stayed quite a few years ago and they have done a great job. The room was very nicely decorated, comfortable bed with nice linens, flat-screen tv, in-room coffee maker and the bathroom had a... More

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Crowne Plaza Hotel Also Known As

  • Renaissance Syracuse
  • Syracuse Renaissance
Address: 701 East Genesee, Syracuse, NY 13210

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Crowne Plaza Hotel
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