We attended a wedding near Syracuse this weekend and this was one of the hotels the bride and groom had reserved a block of rooms in. We arrived a bit early and found plenty of FREE parking. We wlaked into a spacious lobby and were greeted at the front desk with a friendly smile and attitude. They let us check... More

We stayed here for a wedding and were pleasantly surprised at the accompdations and upscale room - nicely decorated, beautiful bathroom with Eco-friendly bath products, and comfortable beds. The lobby has a gorgeous old world feel yet is updated and modern. The front desk staff was helpful and we were able to check in early which allowed us settle in... More

Most disappointing as 2 previous stays as a couple were so wonderful! This time being assigned a room there as an attendee at a Convention was full of mishaps. If not for an extraordinary staff, this rating would have been POOR! 3 of us were put a tiny room with what appeared to be 2 3/4 beds, a completely outdated... More

Great weekend place! Was there for regional Sweet Adelines conference. Coffee bar off main lobby had great staff and excellent fresh fuit and good assortment of breakfast 'stuff'. Reception desk staff were polite and very hospitable, fast checkin/out. Great location, there is a pizza place down the street with great food...didn't try hotel restaurant. Shower pressure was a bit on... More

I ordinarily stay with the chains, however a reservation was made for me. It is in a great location, close to the university, medical center, and downtown. Staff at checking genuinely polite and helpful. The room was really nice, and had some personality, older building. Very comfortable king bed, separate room with sitting area and desk, great free wifi. Room... More

My husband and I stayed overnight at the Genesee to visit our daughter in Syracuse. For us, the most impressive thing about this hotel was the helpfulness of the staff. Upon checking into our room, we found that we had two double beds instead of the requested queen size bed. We immediately called the front desk and our new room... More

After driving over 8 hours, we were pretty distraught. My oldest daughter was undergoing emergency surgery at a close by hospital. I was with my younger daughters and two dogs. After calling several hotels, i was either told no pets allowed or the prices were astronomical. I thought I'd have to sleep in the car. The Genesee Grande Hotel took... More

Check in was fast and friendly but the reception area is in another building bc our suite was in the other building. Super warm inside so we were not cold (went new yrs wkend- buuuurrr) and there were people who got the doors for us. there is complimentary coffee in the lobby too. Room was clean and was spacious for... More

My husband surprised me at Christmas with tickets to the Syracuse/Georgetown game. Since it was only two months before the game I immediately began looking for a hotel within walking distance of The Dome and the only one with rooms still available was The Genesee Grande - and it remained available for several more weeks which I thought was odd... More