Despite asking for a non smoking room, we were assured we were in a no smoking room but it reeked of smoke. The room was very small but functional for 2 adults and one young teen. The comforters were quite old and appeared dirty as did the curtains. There was however good parking and they had a bus to take... more

Typical Holiday Inn Express, without a hot tub. Had a very pleasant stay, as this location is up to the standard expected. Staff were very friendly, room was very clean, and the pool relaxing. We chose this hotel for the proximity to the major stores and the Carousel center. Would definitely return. more

This was our first time in Syracuse, NY and book this hotel. The ground first impression was nice newly build hotel from architecture. Front desk staff was pleasant, not overly friendly but professional. We needed more pillows and the hotel was book solid, they did manage to find some. The room was clean and standard size, what one would expect... more

I booked this hotel room online as a nonsmoking room. When I arrived at the hotel I was told that I had a smoking room and there was no way to change because the hotel was booked. Even though I had brought a copy of the reservation with me which clearly stated nonsmoking. The room smelled like an ashtray. I... more

We drove from Ottawa to Syracuse and stayed one night at the Holiday Inn Express to do the "stay and fly". We saved $700 on the cost of our flights, flying US Airways from Syracuse, compared to flights from Ottawa. This hotel caters to travellers doing just what we did. The room rate was US $169 for a king room,... more

We stayed at the Holiday Inn Express for the second year in a row. We go to the Caribbean so we like the paking and the shuttle to and from the airport. Total cost was $190.97. The hotel was just like the room. "Dirty and dingy". The bathroom could of been cleaned better and there was 1/2 pot of coffee... more

Had a great experience at this hotel! My husband and I decided to book a last minute Valentine package. We received a great deal with dinner, breakfast and a free movie included. It was so relaxing and the hotel staff made us feel right at home! I will do this every year for Valentines Day now! more

My family and a friend's family stayed here at the beginning of the March Break in 2008 for one night on our way to Mexico. We travelled from Ottawa, Ontario, Canada to Syracuse because we got a good deal on airfares out of the Syracuse airport. We chose this hotel because they supposedly offer an airport park and ride service.... more

This was the worst stay ever....... It was very dirty for being a new hotel..... Bathroom had hair all over it as well as dirt and soap scum in the shower....... The staff was very unprofessional! Housekeepers were in the hall early in the morning playing music loudly and being rude and loud as well as shouting profanities through the... more