Not up to the standards one might expect in the rooms.
The people were great. Very helpful and understanding.
Construction in the lobby was in progress.
More
- Hilton Rye Brook
- Rye Brook Hilton

Not up to the standards one might expect in the rooms.
The people were great. Very helpful and understanding.
Construction in the lobby was in progress.
More
Here are the pluses:
1) great service; from the maids to the front desk they are very nice
2) Pretty good food on site for a hotel
3) Outstanding hotel health club
4) Clean rooms that are well maintained by the maids
Here are the minuses
1) older hotel
2) remodeling the hotel bar
3) no convenience center at the...
More
Dear BusLeis45458, Thank you for the review on Tripadvisor. Great to hear that the staff were wonderful and took good care of you. As you could see we are under renovation in the Lobby, Restaurant and Bar areas. We are very excited about the renovation and are looking forward to its completion in April. We would to have you back...
More
Warm, friendly service! Clean, neat and comfortable! Worth the price.
Nice place to stay always! Great place for events also! Attended many functions at this hotel.
More
The customer service I received was outstanding from Mohamed. He works behind the desk and speaks more than 6 different languages. He is so friendly and helpful that it was a delight to pass by the front desk. He is by far the most helpful person I have met in a hotel.
More
Dear Cheryl H, Thank you for taking the time to write such a nice review on your stay with us. We agree that Mohamed is Excellent and we are very happy is part of our team here. We look forward to welcoming you back in the near future.
Regards,
Jeremy Morris
Director Front Office
More
A really pleasant stay - clean rooms, courteous staff, great ambience, good food. Worth the money. Athough I had issues with the room keys not working on a regular basis, the staff helped me immediately with the problem. Overall a great stay..
More
Dear sudmen, Thank you for your review on the Hilton Westchester-Rye Brook, We are very happy to see that you enjoyed our facility, food and staff. So sorry to hear you had trouble with the keys, but it sounds like you were in good hands with our team members. Hope to see you back soon.
Regards,
Jeremy Morris
Director Front...
More
Stayed at this Hilton for a wedding. The property is renovating. The rooms were very nice (on the main floor) however the walls are very thin. I felt like our neighbor was in our room. Maybe a little bit of insulation during the renovation would have helped. Otherwise the room was clean and comfortable.
More
I've been coming to the Rye Town Hilton since it opened in the 1970's with my parents. Over the past 8 years we've stayed at the hotel with our children several times. While the hotel is clearly getting tired, it has always been a good value with respect to price, location and the indoor pool. However, even nostaglia could not...
More
Dear yogamom25, Thank you for the review you recently posted on Trip Advisor. We are very disappointed to hear of the concerns you had with the quality if the room and service of the hotel. While this is not the norm, we are very appreciative of the comments and have addressed them with the appropriate departments. And we are very...
More
The hotel was certainly lovely, but the distance we had to walk to our room was ridiculous, including taking 2 separate elevators just to get to our corner room. I'm in great shape, but kept thinking about elderly people or folks with limited ability to walk--it would have been impossible for them. The bed was amazingly comfortable and lived up...
More
The check in staff were extremely friendly, and the facility is kept up really nice. Very pleased with my experience!
More
My daughter and I spent one night at this hotel while visiting a local college. The employees that we came in contact with were all very friendly and helpful. The hotel was clean and quiet at night and the beds were comfortable. The food was very good also. Our only disappointment was that my daughter forgot her bathing suit. The...
More