I was initially very impressed by this Hilton Garden upon check-in. The staff was friendly and helpful, the hotel was clean and rooms well appointed and generally comfortable.
The first issue I had was temperature control in the room. The room was cold when I arrived so I checked the thermostat, set it to about 75 degrees. The heater would...
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Thank you for your stay with us last night. Please accept my sincerest apology for the issues you came across at our hotel. I’m sorry you did not have my correct email address to get in touch with me, my last name was misspelled. I would love to make this right since you are a valuable Diamond member and we...
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I've stayed at countless HGI's and one thing is consistent - the quality of this brand. I love HGI for its continued demonstration of superior service and quality. This stay was no different. Highly recommended.
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They definitely shouldn't tout this place as a good spot to do business. For one the internet speeds here are well below what a 56k modem can do. All I can do is barely get email sent. And the walls between rooms are pretty thin...you can here tv and all from adjacent rooms. The breakfast is pricy at about $15...
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Reviewed 22 December 2011
Thank you for taking the time to provide us with feedback on your recent stay with us at The Hilton Garden Inn Islip. We truly appreciate your feedback, I noticed from your comments the two issues you had with our hotel and I wanted to address both of those. In the last few weeks I have had few complains about...
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Overall this hotel is very nice/comfortable. It is situated in a convient location in central Long Island. There were minor serviceabiliy issues w/ the unit I stayed in, but it was very clean. All the staff members were extremely professional and attentive to my needs. The only downside of staying here is that it was, in my opinion, overpriced. If...
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I had the joy of staying in a newly renovated room but it looked like the whole hotel was brand new. Everything from the lobby, front desk, bar, elevator, hallway and room was spotless. I was pleasantly surprised to enter my room and find both a refrigerator and and a microwave near a coffee station. Great area! I travel often...
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I've stayed at this hotel several times. This hotel has been very convenient and comfortable. I also appreciate the freshly made cookies in the lobby every evening. However this has been my first trip here since they remodeled the place. I know everybody wants to be "green" these days and thats fine. However, the bathroom sinks in the rooms have...
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They were doing a little remodeling when I was there but the room I had looked brand new. Good mini restaurant and bar with just the right amount of selections for travelers. Walls are a little thin between rooms but other than that I had no real complaints. Check-in is so fast for Hilton Rewards members.
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Reviewed 1 February 2012
Some rooms are being remodeled. Great value. Nice Italian resturaunt next door.
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Stayed to visit friends and family. Close to several parks for nice walks . Close to shopping. Traffic during rush hours is horrible. just plan to venture out before or after and it's fine.Very comfortable beds , clean. Would stay again.
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Rooms are OK, elevators are too slow. Service at breakfast is too irritiating (just to get a higher tip).
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88 Reviews
