Overall not a bad experience, but not an overwhelmingly great experience. The airport shuttle was nice, friendly, and quick. Staff was very friendly overall. Basically on the R.I.T. campus which is a huge plus for anyone doing business at or using the campus. Lobby, bar, and restaurant areas were clean and kept fairly up to date. No major complaints there.... More

My husband and I stayed here as we needed to attend an unexpected family event. I initially chose the Radisson because they accept pets but we decided at the last minute not to bring out dog. The room was clean but the premises were under renovation which meant for unsightly hallways and elevators. The walls were incredibly thin and we... More

I've stayed here twice while visiting family. The location is easy to get to from highways or the airport. It's close to lots of stores and restaurants, and within walking distance to the RIT shopping complex on the edge of campus. Great rates are available from the various travel websites. Beds are comfortable, great TVs, quiet location with in- house... More

My son will be attending RIT so this place is really convenient due to it being right on campus. Service is outstanding rooms are clean but small. No suites and only double beds$##@%^^! I am not that big but my double bed days are over! My husband and I need at least a queen I woke up twice with a... More

My experience in this hotel was really great. I stayed during October and I was sorry to know they had an indoor pool. Wish I brought my bathing suit! The staff were really accomodating, especially the people who served the breakfast buffet. They were friendly and were patient enough when I kept asking for around 2 days if a package... More

As I see myself possibly coming up to Rochester more often, I was originally disappointed that there was no Starwood property near the city. I had an early morning event, so I checked-in in the early morning. The woman behind the desk recognized my Club Carlson status and I received a regular king room. Let me say this, I was... More

Bid the hotel through Priceline for a VERY low price...had I paid the regular hotel rate, I would NOT have been very happy. Stayed for one night with my teenage kid and a couple of friends, just to get away from home (we live in the area) and use the pool. I'm familiar with the area, lots of shopping and... More

I need to start out by saying that we received a discount on our room so for what we got, we couldn't expect much more. But if we had paid the regular price, I would have been very upset. We stayed here for 2 nights for a hockey tournament. The people checking us in were very friendly and helpful. That's... More

I have stayed at my fair share of Carlson properties. I will never book this hotel again. I should have known before I arrived from my 4hr trip when they couldn't find my reservation explaining that "it's because you called the 1800#". I actually called the local 585 number when booking this reservation and the front desk promptly put me... More