The hotel is perfectly located downtown. It is right next to the convention center and a short walk to the strong museum of play. The room was nicely decorated and clean. The airport shuttle driver was very helpful in planning our activities. More

The Hyatt is a lovely hotel and many of the rooms have a view of the river. The workout and pool area is very nice and the in house restaurant is surprisingly good! There are, however, several drawbacks. Wi-fi is not free, about $10 a day, which I find frustrating when nowadays Motel 6's have free internet access. Printing, even... More

We went for our stay and NYE dinner and were very much disappointed by the way the General Manager, Nassy Saidian, treated our party. It is not the American, Hyatt, service oriented way of customer service and we were extremely upset with the lack of customer respect and service. This location needs new management before it should carry the "Hyatt"... More

I selected this hotel beacuse it was in downtown Rochester, but was unimpressed by the hotel and cut my stay short to move elsewhere. The hotel staff was friendly and accommodating, offering to put me in a cleaner, allergy-free room upon check-in. I'm not sure what the implications are of having varied levels of cleanliness, but I wouldn't want to... More

This hotel is about what you expect from Hyatt. As far as value for the money, I don't think it is there. I suppose if you need to stay downtown then this is a good selection. My bed was a bit hard, my pillows feather and flat! Literally, I stacked the 3 pillows I had on top of each other... More

Not much to say about this hotel. It's a Hyatt so it is kind of nice, clean but nothing really stands out. The hotel staff was pleasant and informative when we checked in. The room was decent with a nice view of the river and downtown. We called to get the blind fixed because it was stuck but no one... More

This is a nice enough hotel. My room was a bit on the 'tired' side thought. The staff were very nice, in particular an outstanding French waiter at the breakfast service - 5 stars to him! I was very disappointed with Rochester though - and frankly, couldn't wait to get out of the place! More

Everything I could ask for in a hotel. Decided to treat myself during a business trip, used price line vs. hot wire as their rating system is much more accurate. Greeted by Liz who was friendly and accommodating, as asked for quite room with great view of the river and architecture and she took care of both. Upscale room, only... More

We stayed at the Hyatt while attending a conference at the attached Convention Center. The hotel is clean and comfortable. It is close to good restaurants including the famed Dinosaur Barbeque. The front desk staff is very friendly and helpful. Cafe is a bit overpriced. More