The positives..... Staff was friendly and helpful, complimentary beverages and cookies all day, shuttle to and from the airport. The negatives.... First room was filthy, dusty, stained and hair all over the bathroom. They changed me to a different room that was also dusty, but at least there was not hair in the bathroom. By morning, the room had developed... More

Arrived late in the evening and staff did an excellent job of taking care of us! Shantell was a professional and friendly staff person that really helped to make our family's stay a pleasant one. Thanks, Shantell!

We made a last minute booking to attend a family funeral. We arrived early but we were allowed to check in and get breakfast. The room was spacious with two queen beds. The beds were extremely comfortable. The shower worked well. The sink was in the main part of the room separate from the shower/tub and toilet. Slightly unsanitary. I... More

Hotel is close to the airport. Have a shuttle and a great park and Fly deal you just cant beat. The hotel staff was very friendly, especially the spiky hair blonde behind the front desk. We were very tired when we arrive and were greeted with a very pleasant disposition.

I flew in a midnight and the check in was quick and easy. The front desk was helpful. Room- the walls are thin. I could hear people 2 doors down across the hall pretty loud. The bed was comfortable and the place is overall standard and good for a place to stay for business. Breakfast was good other than them... More

My children are both students at University of Rochester, so I was looking for a convenient, reasonably-priced, long-term accommodation close to campus (it's only a few minutes away!!) to visit them over the Easter holidays. The Quality Inn Airport was indeed the perfect choice for a number of reasons. First, it was so nice to be picked up by their... More

Very friendly at front desk, I was alone an they made me feel comfortable. The coffee was excellent tasting the most value was letting me leave my car parked there for 8 days free. Shuttle driver was kind an most helpful, and was there in 5 min to pick me up. Thank -you Quality Inn.

I have stayed in 2 ROC airport hotels. The other was in the flight path, this one off to the side. My initial perception was ok, the lobby standard-somewhat dated, whatever-for under $100 who cares. I entered my room with a microwave, fridge, 2 beds- I thought I was in heaven. On closer look the microwave had a huge gash... More

I have trouble walking. I needed to do a load of laundry. I called the desk about directions to laundry,and etc. A young lady named Toni came to my room in our conversation she knew my room was a long walk for me to take my laundry. She took my laundry and did it for me. This was such a... More