We stayed here while traveling to the East Coast. Found the beds to somewhat sink to the middle - at least in the room we stayed. The staff was not as friendly or accommodating as the other Holiday Inns we stayed in. It was just an okay place. Not sure about the location - as to safety in surrounding area....
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Thank you for your honest feedback. We strive to ensure that every guest has an enjoyable stay and am sorry to hear that your seat was just average. If you would like to further discuss this please do not hesitate to contact me at nicole.taft@pillarhotels.com.
I do hope that you choose to stay with us again and I can assure...
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We spend two nights when visiting the Museum of Play in Rochester. The staff was friendly, the room was clean, the pool was great for the kids. The location is close to restaurants and lots of shopping! But the best part, hot breakfest in the morning. I would definitly come back at this hotel and would consider staying again in...
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Thank you so much for taking the time to send in your review. We love our hot breakfast too! We are so glad that you enjoyed your stay and hope to see you again soon!
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We stay here whenever we visit family in Irondequoit and just love the value the hotel offers. The staff was knowledgeable and helpful. Room was immaculate and the breakfast was great! And you can walk to Target from here! Highly recommended.
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Thank you so much for your kind words. I am so glad that you enjoyed your stay. It was a pleasure having you here and we hope to see you again soon!
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This hotel was great! The room was large, clean (we had a suite). Had a fridge and a microwave. We had two queen beds and a pull-out (not that we needed it). This hotel had an amazing breakfast in the morning (eggs, biscuits, sausage gravy, cereals, yogurt, juices, etc.) that is included with your room. The location of the hotel...
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Thank you so much for taking the time to post a review on Tripadvisor! I am so glad that you enjoyed your stay and it was a pleasure to meet you and your family! We all hope to see you again soon!
Nicole Taft
General Manager
Holiday Inn Express Irondequoit
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Upon our arrival we were given a room which reeked of smoke. The staff politely gave us another room after a 15 minute wait. Our "new" room did not smell of smoke at all yet there was no linen on the couch bed. It took 2 calls to the front desk to get linens brought up which we put on...
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I am so sorry to hear that you were not completely satisified with your stay with us. We did have the linens in the featured room with a flat screen TV, refrigerator and microwave that we reserved for you and your family. I have let our maintenance department know of the issue that you had with the lamp and the...
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Our stay at the Holiday Inn Express started off on the wrong foot and never recovered. I made the reservations online at www.hiexpress.com. My husband is in the Army and just returned from deployment. As military, we reserved a room with the government rate. When we checked in, the motel wasn't going to honor our government rate telling us that...
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Thank you for taking the time to let us know what you thought. We appreciate all feedback because we strive to have all of our guests feel welcomed and have an enjoyable stay. Your comments have been shared with the entire staff so we can ensure that this does not happen to another guest.
We do require Government ID at...
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Staff in hotel restaurant were great, nice omelet. New plush bedding. New hotel. Night manager gave us a $99 deal, just for asking. We'll be back.
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Thank you so much for taking the time to review our hotel. We really appreciate your feedback. I am glad that you enjoyed your stay and the breakfast. Our guests are very fond of the omelettes and our signature cinnamon rolls which I have to say our pretty amazing.
We do hope that you will stay with us again when...
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Very good stay for the 3 nights over the Thanksgiving holiday while visiting family. Hotel staff were very friendly and out-going. Amenities were very good. Breakfast buffet was always well stocked and had plenty of variety. Hotel located very close to all kinds of stores, restaurants and retail chains easily reached by walking or car. Hotel located close to major...
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Thank you so much for your feedback. We are so happy that you and your family enjoyed your stay with us. We loved seeing all of our guests spending time with their families over the holiday weekend. We hope to see you again soon!
Nicole Taft
General Manager
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This is the 9th Holiday Inn we have stayed at on this latest World Tour. We are impressed by most of them and this one is no exception. Friendly staff, clean and tidy rooms and bathrooms etc. We have no complaints which is good. Congratulations Holiday Inn Express, Irondequoit, Rochester. This hotel is sort of in a car park to...
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Thank you so much for your kind words. We strive to make every guest feel at home. We do hope that you will stay with us again the next time you are in the Irondequoit, NY area.
Nicole Taft
General Manager
Holiday Inn Express Irondequoit
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This hotel and a nearby Hampton are the only lodging sites I was able to find in the north central part of Rochester. This hotel shares an access from the city street with the next door Target store.
The hotel has an efficient and friendly staff. It's clean and has a decent breakfact offered. The business center is a convenient...
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We are so glad that you enjoyed your stay with us. Seabreeze Amusement Park is a wonderful place to visit. We do hope that you will stay with us again on your next trip to Irondequoit.
Nicole Taft
General Manager
Holiday Inn Express Irondequoit
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