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Homewood Suites by Hilton Rochester / Henrietta

3.0 of 5
2095 Hylan Drive, Rochester, NY 14623
Hotel amenities
Ranked #29 of 39 hotels in Rochester
3.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    18
    18
    4
    4
    3
Date Rating
vintagelinensbylois
Charleston, South Carolina
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 25 November 2011

Stayed here several years ago and loved it. Stayed 3 days recently and had nothing but problems. Hotel food was horrible!! TV premium channel was out of service. Thermostat in room malfunctioned repeatedly. TV screen was damaged and difficult to watch. Sofa bed in living room was very dirty when we opened it. Had food and crumbs inside, as well... More

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kara kane, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
3 January 2012

Thank you for staying with us during your trip to Rochester. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest room appearance and cleanliness is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. I sincerely apologize for the noise issue encountered during... More

Highvoltagewife
Ottawa
Senior Reviewer
6 reviews
6 helpful votes
5 of 5 stars Reviewed 10 November 2011

We stayed here during a hockey tournament Nov 3-6 2011. Being a hockey mom for 11 yrs with 2 kids travelling to tournaments, I have been to a LOT of hotels. This was, by far, the BEST!! Customer service unlike ANYTHING I have ever seen, and I am comparing this to many 5 star hotels we have stayed in from... More

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BobWestOfPhilly
West of Philly
Contributor
19 reviews
5 helpful votes
4 of 5 stars Reviewed 5 August 2011
1
person found this review helpful

I took my daughter on a college visiting trip to Troy and Rochester and needed to find something clean and comfortable, but we were not looking for any frills, either, so the price at Homewood Suites attracted me. The breakfast buffet was Ok considering it seemed to be mostly all package / precooked / nuked fare. Pros: The suite was... More

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kara kane, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
12 August 2011

Thank you very much for your comments. I hope that if you daughter does attend college in Rochester that you consider the Homewood Suites again. More

Alexy2k
Orpington, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 22 June 2011
1
person found this review helpful

Again we stayed 5 nights while visiting family in Rochester. We arrived 8.30pm due to late flight arrival, Kara (GM) had our room sorted as I emailed her in advance and Stephanie at the front desk got our keys all ready. By the time Stephanie helped us to fix the Wi-Fi on our iphones my son arrived to take us... More

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kara kane, General Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
12 August 2011

Thank you for your comments and as always we look forward to seeing you again soon. More

Barb8352
Syosset, New York
1 review
2 of 5 stars Reviewed 1 June 2011

During our check in we were greeted by a very nice young man and he was exactly what you would expect from a Hilton Property very accurate, efficient and friendly! (thought he was the manager) However we came down the next morning for breakfast and my husband approached the desk and was not acknowledged by the morning women manager he... More

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kara kane, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
6 June 2011

Thank you for the review you wrote, we are glad you enjoyed our spacious rooms. I do apologize for the your inconvenience you experienced at the hotel during your stay. To further discuss this issue, please contact me at the hotel. We appreciate your feedback. Thank you, Kara Kane General Manager More

jselmo
Franklin, Massachusetts
1 review
1 helpful vote
2 of 5 stars Reviewed 23 May 2011
1
person found this review helpful

I'm a frequent traveler, often staying at Hilton properties. We rented a 2 bedroom suite and found it in very poor condition. The fabric on the furniture in the living room was old, very dirty and very stained. There appeared to be blood smeared on the inside of one of the bathroom doors and what looked like peanut butter smeared... More

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kara kane, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
6 June 2011

We understand your concern about the stained, dirty furniture. We take your comments serisouly and try to maintain the best quality of our furniture. We did also just get our furniture, carpet, and drapes cleaned professionally in all of our rooms. If you would like to discuss this further, please do not hessitate to contact me at the hotel. Thank... More

lilac7272
Kitchener, Canada
Top Contributor
55 reviews
33 helpful votes
2 of 5 stars Reviewed 20 March 2011

This hotel was a real disappointment. You come to expect a certain level of service and comfort from Homewood Suites & this really didn't measure up. Right away when we saw the multiple security cameras around the doors, it made you a bit nervous. The previous post about the scammer in the parking lot really didn't surprise me. I felt... More

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kara kane, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review
25 March 2011

Thank you for taking the time to post a comment on trip advisory. I am concerned about the issues that you experienced during your visit. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken very seriously. They tell us what we're going right and what we are... More

RondaJS
Atlanta, Georgia
Top Contributor
64 reviews
34 helpful votes
1 of 5 stars Reviewed 22 December 2010
1
person found this review helpful

I stayed at the hotel two weeks ago for a business trip and it was a horrible experience. I check in Sunday night , unpacked and had been in the room for a couple of hours when I realized the heat was not working. I called the front desk and was informed "the maintenance staff was no longer on duty... More

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cmstreet
Nashville
1 review
4 of 5 stars Reviewed 9 November 2010

We stayed at this hotel while work was being done on our house and we loved it! Traveling with a small child can be challenging but the rooms were layed out in a way that allowed us space for our pack & play in a private room that was dark and quiet. The hospitality is fantastic and was overall a... More

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Alexy2k
Orpington, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 9 November 2010

Over the past few years we have been regular visitors to Rochester visiting family. We have stayed in a variety of famous brand hotels in the area. They all have pos and cons and generally speaking not representing good value. I have noticed prices have been going up every year. This may be the result of ‘supply and demand’. According... More

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Homewood Suites by Hilton Rochester / Henrietta Also Known As

  • Homewood Suites Rochester
  • Hilton Rochester
  • Homewood Rochester
  • Homewood Suites Rochester Henrietta
  • Rochester Homewood Suites
  • Rochester Homewood
Address: 2095 Hylan Drive, Rochester, NY 14623

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