We stayed here during a hockey tournament Nov 3-6 2011. Being a hockey mom for 11 yrs with 2 kids travelling to tournaments, I have been to a LOT of hotels. This was, by far, the BEST!! Customer service unlike ANYTHING I have ever seen, and I am comparing this to many 5 star hotels we have stayed in from... More

I took my daughter on a college visiting trip to Troy and Rochester and needed to find something clean and comfortable, but we were not looking for any frills, either, so the price at Homewood Suites attracted me. The breakfast buffet was Ok considering it seemed to be mostly all package / precooked / nuked fare. Pros: The suite was... More

Again we stayed 5 nights while visiting family in Rochester. We arrived 8.30pm due to late flight arrival, Kara (GM) had our room sorted as I emailed her in advance and Stephanie at the front desk got our keys all ready. By the time Stephanie helped us to fix the Wi-Fi on our iphones my son arrived to take us... More

During our check in we were greeted by a very nice young man and he was exactly what you would expect from a Hilton Property very accurate, efficient and friendly! (thought he was the manager) However we came down the next morning for breakfast and my husband approached the desk and was not acknowledged by the morning women manager he... More

I'm a frequent traveler, often staying at Hilton properties. We rented a 2 bedroom suite and found it in very poor condition. The fabric on the furniture in the living room was old, very dirty and very stained. There appeared to be blood smeared on the inside of one of the bathroom doors and what looked like peanut butter smeared... More

This hotel was a real disappointment. You come to expect a certain level of service and comfort from Homewood Suites & this really didn't measure up. Right away when we saw the multiple security cameras around the doors, it made you a bit nervous. The previous post about the scammer in the parking lot really didn't surprise me. I felt... More

I stayed at the hotel two weeks ago for a business trip and it was a horrible experience. I check in Sunday night , unpacked and had been in the room for a couple of hours when I realized the heat was not working. I called the front desk and was informed "the maintenance staff was no longer on duty... More

We stayed at this hotel while work was being done on our house and we loved it! Traveling with a small child can be challenging but the rooms were layed out in a way that allowed us space for our pack & play in a private room that was dark and quiet. The hospitality is fantastic and was overall a... More

Over the past few years we have been regular visitors to Rochester visiting family. We have stayed in a variety of famous brand hotels in the area. They all have pos and cons and generally speaking not representing good value. I have noticed prices have been going up every year. This may be the result of ‘supply and demand’. According... More