My partner and I just got back from spending 3 nights in one of the executive suites. It was comfortable, clean and was exactly what we needed!
The rooms were spacious and comfortable. With the kitchenette, we were able to enjoy small meals in our room, without feeling the need to go out every time.
I, personally, prefer softer pillows,...
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Thank you very much for your business and for using TRIPADVISOR. We appreciate your input about a coat rack as it is something I had not thought of and it makes sense. We will look into it.
Again thank you for your compliments about the room and the breakfast. It means a lot to the staff.
Bob Smith
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Spent the weekend there for shopping and had a great time, place was clean, breakfast was good and hot. For the price and so close to the mall and all other shopping in Plattsburg, worth the stay!!1
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Mike,
Thank you for using Trip Advisor and your kind comments. I wish you and your family a safe and joyous Holiday season
Bob Smith
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First time stay at this hotel, mini vacation as we live in Quebec. One hour 15 minutes drive, checked in around 1:45pm on a Saturday afternoon and checked out Monday around 11:00am. Good breakfast, fresh and a good variety. No hot tub but a fantastic pool which was actually heated. I recommend a room near the pool as there is...
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Thanks for your business and for using trip advisor as well as Priceline. I am glad you enjoyed the weekend and I look forward to having you as a guest the next time you are in town
Happy Holidays
Bob Smith
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I chose this hotel because they advertise free shuttle to the airport. When I checked in, I was informed the shuttle ran from 8am-11pm. My flight was for 8:40 and needed to be there for 8, but was informed the shuttle will not leave before 8 . I informed the woman that was the only reason I booked them. She...
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Thank you very much for your comments about my property and for using trip advisor. The hours of our free shuttle service is really from 6:30AM to 11PM. The front desk staff member was on alone and could not leave the front desk. Our normal driver who works in maintenance was not available at the time.
What we should have...
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What a wonderful way to end our holiday. We stayed at the Inn at Smithfield at the end of September in one of the whirlpool suite.. Wonderful and relaxing... the only complaint was that after a long day of driving all we wanted to do was order room service and enjoy the whirlpool.. Well room service was not available from...
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Thank you very much for business and for using trip advisor. I am glad you enjoyed your stay and the whirlpool. I am sorry that room service is not available. We are fortunate to have the availability of two restaurants on property but room service is not practical for them.
Again thank you for your business and I wish you...
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The room was very cozier than my average stay in Best Western or Comfort Inn (Same Star Rating Hotel). The fridge and microwave were super bonus. Dollar per dollar is worth to stay. The ceiling was not presentable; I felt living in a commercial warehouse type.
The swimming pool is a good sized.
Terrible sound proof material had been used,...
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Dear sir, Thank you very much for your business and for using trip advisor. The room you stayed in was an adjoining room with two doors placed in the concrete block insulated firewall. Unfortunately the doors in between the rooms do not offer the soundproofing that our rooms without the adjoining doors. I will be more then glad to be...
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This was our final stop of a week long motorcycle trip. Check-in was quick and easy. Our king room was very roomy although the bed itself was very spongy. It was way too soft for what we are used to and every time someone moved during the night, it would wake up the other person. It was not the most...
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Thank you very much for using trip advisor, and your comments.
You are correct our mattresses are pillow top mattresses and they are not as firm as ones that you may be used to.
The room you stayed in has small one by one tiles and is a chore keeping the grout clean. We are replacing that tile with large...
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I went to check in after the official check in time to find that my room was not ready -- it had to be "quality checked" so I stood aside while the front desk manager and one of the two clerks chatted-up a couple of guys checking in... (they appeared to be regulars). A half hour later, they tell me...
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Thank you for expressing your opinion on trip advisor. As you requested to Best Western International I called you and left a voice mail and then e-mailed you regarding your complaint. Thank you for returning my call and the opportunity to understand the nature of your complaint in addition to waiting a half hour to check in.
I apologize that...
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A very affordable hotel with a very good hot and cold breakfast with a wide variaty of food. It has a heated swimming pool which is great for the kids. It is close by to beaches and is the gateway to the beatiful Adirondack mountain region.
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Good morning,
Thanks for taking the time to use trip advisor regarding your stay at my hotel. I will pass on your comments to staff as they are the ones who execute the daily routine. I know they also appreciate your compliments
Travel safe!
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Stayed in this hotel on the way to Rochester from Montreal. Good location, surrounded by restaurant, gas station, etc. Rooms are ok, we got the one with a glass door that you can open to you own mini patio. Bathroom is starting to show its age. The room has microwave and fridge. TV has been upgraded to an LCD and...
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Thank you for using trip advisor and providing comments on your stay acknowledging the upgrades we have made and continue to make.
You may have stayed in a room that has an adjourning door to the next room. These particular rooms are susceptible to noise transmission because there are two thinner doors where one door would normally be.
All of...
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