Came to Brookwood Inn as a last minute Valentine's getaway. The staff and especially Nancy were friendly and helpful making us feel at home. Our deluxe King room was also nice. If you live in the WNY area or are just passing through the Inn is a perfect little getaway. It is close to a winery and the Eastview Mall.... More

I read everyone's comments on another site and thought hey why not?! Maybe the other ppl leaving the comments were up tight snobby people who complain about everything! Those were my thoughts as I read reviews. Boy was I wrong!!! I'm a very easy going easily please person and I think 90 a night is expensive for a night at... More

We came here for our anniversary and the bed had black hair in between sheets which is disgusting. when we called front desk to tell them women was rude, as was the man that came up to change room. The jucuizzi tub had yellow disgusting stuff in it which is one reason we got the room for the tub. Would... More

The staff was great: helpful, friendly, and went out of their way to make our stay the very best possible. More

I would like to thank nancy and her staff for making our stay the best stay in years. i ve stayed at a lot of hotels in rochester for my anniversity, the hotel staff toped them all and the rooms were great i know where i going to stay next year. thank you kathy/nancy May God Bless you both. LEWIS More

Very friendly staff. Clean spacious rooms. free internet access, breakfast was ok. More

The hotel beds were nice, I slept like a baby! The pool was well maintained and the new excersice room was really cool! More

Let's start with the good, the employees are wonderful, the bed was comfy, and the rooms are spacious and quiet. It ends there unfortunately. The furniture is well worn, the bath/shower area was gross (that's my technical term), the water barely gets warm, and the TVs are turned off in the workout area (and the ones on the machines don't... More

One of the reasons we chose this hotel was because it had a restaurant with a bar, as featured on the hotel's web site. When we arrived at the hotel, we learned that the restaurant had been closed several months earlier. The sign in the lobby says it's closed for "remodeling" but the scuttlebut around town is they went out... More